Hans is having issues with poor internet service in the mall where his store is located. He only gets 1.5 MBps for $85. Leo says that's awful. Leo says there's bound to be better options in his area, but he's stuck there in the mall. Leo says that's a scam where the mall makes an exclusive deal with an ISP and he's stuck with no other option. Maybe he could get several tenants together and go directly to the landlord of the mall and demand they offer a better option.
Sean has moved to a new house and there's no internet access. He has a My Home Verizon cellular option, but it has slowed down. Leo says that living in rural areas is a problem for broadband because there aren't enough people within a certain area to justify the expense to laying the cable. He could talk to his neighbors about sharing the cost to pay for it. Co-ops are popular in rural areas. It's not cheap, but that's what people do.
Tom works at home, using remote desktop with his clients. He's going to be moving to a rural area and he needs high speed internet. What can he do? Leo says that rural areas are a challenge for high speed internet because there's simply not a lot of people in an area to justify the cost of laying down the wire. Tom should check out DSLReports.com to find out what's available in the area he's going. Another site to check out is broadbandnow.com.
Gloria wants to get rid of her ISP and change her email. Leo says if she's going to get rid of her ISP and its email, Leo recommends going with Gmail first and setting it up to get the email off her old email account. Her ISP is DSL Extreme. Leo says that DSL Extreme is a good provider, but if she's having issues, it may not be their fault. It may be the carrier that DSL Extreme is piggy backing on, which is usually AT&T. They have to allow them to carry it, but they don't really want to share. So they make it difficult.
Dave wants to improve the video streaming on his computer. Will an updated video capture card work for that? Leo says no. It really comes down to his internet connection speed. The GPU doesn't even come into the mix, as it's just blasted onto the screen. So the only way to improve the streaming is to improve his bandwidth. That means he'll have to pay for faster internet.
Vladimir is thinking of renting an office and his ISP is offering 1 Mbps. Leo says that won't work, it's too slow. He'll want at least 10-15 Mbps, which is a typical internet speed. He also may be stuck with bandwidth caps and that could add up, so he should look in the rental agreement. He may be better off using his cellphone internet in hotspot mode. It'll be faster, especially with unlimited data plans that are now popular, and overages are much cheaper. He can also use a MiFi card, which will enable him to connect up to five devices to it.
Autumn has been having buffering problems while trying to watch YouTube videos. Leo says there are a number of things that could be causing this. It may not even be her internet, it could be her computer. Autumn says her computer is a five year old Lenovo that doesn't seem to be slow otherwise. It's not unusual for DSL to have trouble with bandwidth as well. The problem with DSL is that the company that sells it is at the mercy of the phone company.
Eric built a house, but there is no internet connection or cable in his community. So the builder is suggesting buying cellular data as a solution. Leo says that sounds like a lawsuit in the making. Leo says that Eric's only real solution other than cellular is satellite, and although it's getting better, it still has severe bandwidth caps. Leo says logging a complaint with the state Public Utilities Commission could help, but it sounds like it's up to Eric to look for wireless solutions.
Ramona has discovered that her ISP can't go to the area she's moving to. Is satellite internet a good option? Leo says that satellite is expensive, there's a lot of latency and lag as the signal goes up and back, and it's slow. She wouldn't get much bandwidth either. One provider is a little better than others though, and that's WildBlue Exede. Cable would be much better, and even LTE wireless would be a better option.
Bonnie says there's plenty of internet options here including AT&T, Dish, Time Warner, and Spectrum. She signed up for Spectrum at 100Mbps with no caps for $30. That's only an introductory rate, though. It'll go up a lot more after that has expired. Leo says that's a great deal and that's why you should always ask neighbors what they get and how they like it.