Amazon Echo

Why doesn't my Echo work in Canada?

Amazon Echo

Episode 1467

Ken from Vancouver, Canada

Ken is in Canada and bought a US Amazon Echo through his sister, but most of the functions won't work with Canada's Amazon website. Leo says that features like Audible have different rights according to each country and it may be that they don't support those features due to copyright restrictions. Ken tried using a US Amazon account and everything worked. But even then, he may not be able to stream music or videos depending on the rights. Using the US site is a good workaround, though.

Why is the audio from my Echo cutting in and out?

Amazon Echo

Episode 1465

Kevin from Malibu

Kevin is having trouble with his two Alexa devices. They are intermittently going in and out. Leo says that if it comes back where it left off, that's just buffering of the internet and is a sign that his bandwidth isn't keeping up. If it's dropping out and coming back at a different time, then he's losing packets. Either way, it's an internet issue. It could also be iHeartRadio. It could also be congestion with wireless traffic. Kevin could use a Wi-Fi analyzer to see if someone's Wi-Fi hotspot is getting in the way.

How can I wire an Echo into my mother's nurse call system?

Amazon Echo Dot

Episode 1463

Judy from Virginia

Judy wants to know if her mother, who is in a nursing home, can be wired in to call the nurse outdoors. She can't pull the string to call the nurse. The chatroom says that Amazon has the "Add a motor drapery motor" that could maybe do it. But Leo says that the easiest thing to do would probably be to buy an Echo Dot for the nurse's station. That way her mother can do a "drop-in" with the Echo to call them.

Can a home assistant device make phone calls?

Amazon Echo Connect

Episode 1463

Stephen from Riverside, CA

Stephen wants to get a voice operated home device to make phone calls for his mother in law. Leo says that the Amazon Echo only works with other Echo devices. Google Home Assistant, however, can be linked to his phone and can make phone calls by voice. The chatroom says that Echo Connect will work to make phone calls, especially emergency ones. Leo says that these in-home voice assistants are a game changer, especially for older folks. They're also cheap enough now that he can put them in every room.

Why can't I play music with my Echo on my stereo?

Amazon Echo Dot

Episode 1461

Mike from Bakersfield, CA

Mike is trying to connect his Echo to his Yamaha home stereo system, as well as his computer speakers. But when he starts playing it, it disconnects and plays on the Echo speaker. Leo says he'll have to set it up with the Echo app. The trick is to use the right command. He should be specific. For instance, he could tell it "Echo, play music in the living room."

Is Amazon Echo always listening?

Amazon Echo

Episode 1457

Charmaine from Costa Mesa, CA

Charmaine wants to know if she can plug Amazon Echo into a surge protector. Leo says of course! Charmaine also worries that it's always listening. Leo says it is, but it doesn't actively listen unless she says one of four words: Amazon, Echo, Alexa, or Computer. It's only listening for those words. Once it hears the wake word, then it turns on the microphone and sends her request.