Alienware

Why does Dell use used parts for repair?

Episode 1479

David from Hollywood, CA
amazon.com

David is a filmmaker and uses an Alienware computer for editing. But after six months it's having issues, and he's had to replace the motherboard, battery, and now he's having other issues and Alienware wants to replace it with a refurbished laptop. He also found out they've been replacing his parts with used parts. Leo says that's a common practice since they get computers back for return and can't sell them as new. So they use the computers as parts to repairs. The parts are still perfectly good. But they should tell you that is what they are doing.

What desktop gaming computer should I buy?

Episode 1380

Bill from Gainsville, GA
Alienware Area-51 PC

Bill is looking to get his son a new computer. He wants a desktop. Is that still a good option? Leo says that desktops are becoming less popular, but there are still some great models out there. Bill's son also wants to game. All-in-Ones are designed to be aesthetically pleasing, but not practical for upgrading or repairs. A tower is really a better way to go, especially for gaming.

Why is my computer running so slow when it's booting up?

Sue from San Diego, CA

Episode 1346

Sue got a new Alienware computer that has been maxed out in memory. She uses it for CAD. She transferred all her data and settings with Laplink PC Mover. Leo says that is an ancient way to do it. Sue says now it has something called Commodo Internet Security on it now. Leo says that is a horrible program and she should get rid of it immediately. BleepingComputer.com has instructions on how to do that.

What's a good PC for gaming?

Episode 1342

Sean from Sweet Home, OR
Asus Republic of Gamers PC

Sean's wife is into gaming and he wants to get her a good PC that will last a good, long time. Leo says that computer power isn't improving at the rate it used to and as a result, people, especially gamers, don't have to upgrade as often. His budget is $1500. Leo says that's a good budget. He should check out the Hardware Leaderboard over at PC Perspective for some great ideas.

What gaming PC should I ask for Christmas?

Episode 1144

Devon from Long Beach, CA
Alienware Alpha

Devon wants to get an iBuyPower Gaming PC. Is that a good brand? Leo says that iBuyPower makes great computers and at $495, it's a great deal. The games that Devon wants to play aren't really all that demanding, but still, it depends on what graphics processor and card he's going to get. For video games, the GPU is the workhorse. The NVidia GE Force GT610 is a good one.

How hot should my laptop get while gaming?

Episode 1142

Ivan from Santa Nella, CA
Alienware laptop

Ivan is a hardcore gamer and he uses an Alienware laptop. But his laptop has been getting up past 200 degrees. Leo says that's not a good thing. It's normal for a laptop to heat up with a lot of hard core use, but not that much. Leo suspects that Ivan's GPU fan isn't working. It could also be that the thermal paste wasn't applied correctly. Leo advises going back to the store with it and having them fix the issue.

What's a good gaming PC?

Paula from Temecula, CA

Episode 1035

Paula's son wants a PC to play Minecraft on for Christmas. Leo says that for Minecraft, any PC will do because it's not very demanding. As her child's tastes in games matures, though, he may require a more powerful computer that can handle the graphics. There's a lot of choices for her budget of $600. Leo likes Acer for entry level computers. For gaming, PCs are generally better and she'll likely want a desktop over a laptop. Asus and Dell are good options as well. Avoid going to a "big box" store because they usually are selling older models.