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Episode 1583 April 14, 2019

Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Constance from Huntington Beach, CA Comments

Constance likes the "no blur feature" on her Samsung mobile phone camera, but after the latest phone update, it doesn't work! What can she do? Rich isn't sure what happened with the update, but she can do face tracking by using her finger to tap and hold on the face of her subject, locking the focus. There is also tracking autofocus in the camera settings. Look under the Bixby features setting icon. There's also a shot suggestions and optimizer feature. 

Watch Jerry from Woodland Hills, CA Comments

Jerry is looking to get a new computer and wants to know if the new Mac Mini is good for occasional video editing and sound recording. Rich says that the Mac Mini was thought dead, but the new version has had a bump in specs. Pretty much any computer will work for editing basic video for the internet. But 4K video is going to require more power. For $800, the basic Mac Mini really isn't up to the task. Rich recommends maxing out the RAM and hard drive if the budget allows. But remember, that the Mac Mini also requires one to buy a monitor. keyboard, and mouse. So after all that, editors may as well be looking at an iMac. But again, don't go with the basic model for video editing - get the best specs affordable.

Watch Mike from Portland, Oregon Comments

Mike has an iPhone and is using the Apple battery case. But he can never get the charge up to 100%. What gives? He took it to the Apple Store and the geniuses want him to reset, then set it up from scratch. Rich says always set up a phone from scratch, rather than restore the apps from iCloud. And if there's an app that's draining the battery, users are more likely to recognize it from scratch, rather than restoring from iCloud. But Rich also recommends looking to see if Mike's battery is affected by the recent recall. He can also go into the battery health and see which apps are using the battery the most. 

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Barbara from Huntington Beach, CA Comments

Barbara has an iPhone 6, but she needs a new screen. Would the iPhone 7+ be a good upgrade? Or should she buy the newer iPhone XS Max? Rich says that the iPhone 7 is three generations back, so it could depend on the price. $425 seems a bit pricey compared to what the iPhone XR gets her. Also, a phone three generations back would have to still work with new apps that require more horsepower. So Rich says the iPhone XR is a better buy because she's putting her best foot forward for the future.

Watch Chaz from Claremont, CA Comments

Chaz recently upgraded to a new laptop  But his old laptop still works, and it just needs a new battery. Is that an easy repair? Rich says that it probably is. The best thing about the Internet is we can learn how to do just about anything. Also, a 10-year-old laptop often has an easier time with repairing/replacing components like batteries. Rich recommends iFixIt, where Chaz can input his laptop model and get instructions on how to do that. Of course, Youtube is also a great resource.

Watch Greg from Anaheim Hills, CA Comments

Greg's wife has an iMac running El Capitan, but now the Safari app just goes to Yahoo Safefinder no matter what! Rich says that there's some malware on the browser, likely an extension. Rich recommends Malwarebytes, and give the iMac a scan. Also, go through the apps and see if there are any that are unrecognizable. CleanMyMac is a program that can also clear out malware. Greg can also look for a browser reset in the settings, which will wipe out everything and start over.

Watch Mark from Pomona, CA Comments

Mark has a Samsung Note 5 and needs to upgrade.  He's on MetroPCS, but he's looking to move to T-Mobile. Rich says that since Mark bought an unlocked Verizon phone, he was bound to run into problems using it from MetroPCS. Rich recommends buying a Samsung Note 9 directly from Samsung. Mark will get a purely unlocked phone from the factory, which will be updated by the carrier when he takes it to a new carrier. But Rich says that T-Mobile does a lot of deals on things, and Mark will likely get the best deal from them.

Watch Gloria from North Hollywood, California Comments

Gloria wants to know if the Fire TV stick is a good deal for cutting the cord. Rich recommends the Fire TV Stick 4K because it's the best option and it's only $10 more. Then he recommends also picking up the Fire TV Recast for the local channels. However, Gloria will need an antenna or subscribe to DirecTV Now for those local channels, minus KTLA. 

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Steve from Calabassas, CA Comments

Steve wants to know a good off-brand cell service that runs on the back of a major carrier (called MVNOs). What is he not getting for the cheaper price? Rich says it depends on what he wants out of the carrier. A lot of times, the virtual operators limit data speed when we access the network. It's like being stuck in the slow lane. But we get what we pay for. So it comes down to what Steve needs from the service. Also, look at the coverage maps to be sure the carrier has the best coverage in the area. 

Watch Rose from Los Angeles, CA Comments

Rose is having issues where her iPhone 8 screen just goes dim. Rich says that there is a sensor on her phone that will go dim if it gets obscured. Rose should clean her screen, or check that if her case is interfering with her phone's sensor. It may also be a failing sensor, so bring it to the Apple Store and have them run diagnostics to determine what's going on. 

Watch Dolores from Lancaster, CA Comments

Dolores wants to know if it's safe to scan images of documents and send them to her attorney. Rich says it depends on the app itself.  Take proper precautions and use a reliable/reputable app. Rich uses Google Drive to scan apps on an Android phone. On the iPhone, scan the document with Apple's NOTES app, or with Scannable.

Once she's scanned them, then she wants to be sure she can send them securely.

Dolores' daughter also has been locked out of her phone. Is there a way to get back into it? Rich says not without deleting everything. If she has it connected to a Samsung account, she could. But if not, she'll need to do a factory reset.

Watch Jose from Modesto, CA Comments

Jose is looking to buy a Moto G7 unlocked and wants to know Rich's opinion on the phone. Rich thinks the Moto G7 is a great phone that works on all major carriers while sporting a decent processor, a big screen, and a fine camera (under bright light) for the price. Rich says a phone does not have to cost $1000 like the iPhone and Samsung S10+, and Jose should have a satisfactory time with the Moto G7 through T-Mobile.

Watch Wayne from Decatur, GA Comments

Wayne got an email from a realtor about taxes in his neighbourhood. It had a PDF attachment and he can't print it. Rich says that if it's a PDF, his computer is probably opening up the file directly, without using a PDF reader. Right-click to see what options to open it with. 

Watch Don from Victor, MT Comments

Don has a Samsung Galaxy S9 and they're going to take a cruise to the Baltic soon. He wants to know if he should sign up with Google Fi before he does. Rich used to buy the SIMs, which is the best way to do it. Don should check out Prepaidwithdata.wikia.com for what is the best in the countries Don is travelling to.  He can also try getting a MiFi Mobile Hotspot. That way he can use it overseas with multiple devices. He can also try using the Passport plan with his carrier. He can also check out Verizon's international options, which offer 2G coverage for free for users. 

But Google Fi may be the best bet, although his phone number is going to be different.