Eileen bought a Bose sound system, which is connected to an optical splitter, so they can use her headphones too. But now the headphones won't work after a power surge. Leo says it's possible that the power surge fried the optical splitter. She should check if the headphones work with her TV (she may need to change her audio settings in the TV). It may also be possible that the settings changed in her TV, so she should look in there and see what it's offering. She may need to reset it to PCM unencoded audio or something similar. She should just try different settings.
The chatroom points out that Eileen's Sony TV may have a headphone volume setting.