Why does my iPhone disconnect when listening in the car?

Episode 1538 (1:44:01)

Barry from Torrance, CA
iPhone X

Barry's Bluetooth connection in his Infinity keeps dropping his iPhones when he's listening to Amazon music. Leo says that Bluetooth is really finicky, but it's all we've got. It shouldn't happen, but chances are, the problem is on Infinity's end and not Apple's. It could also be an issue with Amazon Music. He should try using iTunes and see if the problem is repeated. He should also check his app settings that could change the behavior. Maybe the app thinks he's getting a call and it's "ducking" the audio.