Why doesn't my printer read my new ink cartridges?

Episode 1516 (1:50:03)

Diane from Banning, CA

Diane's printer ran out of black ink, and she bought a new cartridge, but the printer doesn't recognize it. She's tried three times. No joy. Leo says that it sounds like a printer issue. You want to be sure you hear the "click" when you put the cartridge in. Perhaps bringing the printer into the store and have a technician take look, perhaps clean it out.