Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Keith from Orange County, CA Comments

Keith has two NAS drives attached to his network and none of his Windows-based computers can see the shared data folders, but his Android devices can. Leo says that since Keith's Chromebook and Android devices are based on Linux, it can probably see it without any emulation or extra drivers. The NAS could have a non-standard file sharing protocol that won't allow Windows to see it because it can't understand it.

Leo says to browse to the static IP address. He might want to try mapping the drive using that address. Since the NAS company is offering a full refund, that indicates they know the protocol their using is a failure. So Leo advises taking them up on the refund and buying a Synology NAS.

Watch Travis from Oklahoma Comments

Travis is having trouble getting the Windows update that will fix the Meltdown/Spectre exploit. Leo says he should make sure to update his antivirus first, because the fix will break the AVS and crash the machine, forcing a reinstall of the OS. He may also need to do a BIOS update. In fact, the entire machine may need to be updated to prevent the Windows OS update from breaking the machine.

Here's some news on Microsoft's Technotes on the fix at news.softpedia.com. There's also a script he can run called the Speculation Control Validation PowerShell Script that will let him know that he's updated everything. He can get that here.

He should keep checking back and eventually, the updates will come to him. Meanwhile, he should update his machine.

Photo: Windows Update by Christiaan Colen via Flickr (CC BY-SA 2.0)

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Glen from Louisiana Comments

Glen is thinking about buying an OLED TV, and wants to know which one to get — Sony or LG? Which one is more powerful processor-wise? Leo says that Sony isn't doing very well in the TV business, while LG is holding Strong. From a technology viewpoint, it really is a matter of taste. Both make excellent TVs. The chatroom says that Sony has better support.

Watch Mike from Bakersfield, CA Comments

Mike's Coinbase Bitcoin wallet has a corrupted IP address to it and he's worried his wallet has been hacked. Leo says he can't have two IP addresses on an account. Leo says that the ISP may be at fault here and Mike should log into his Coinbase wallet and make a screenshot of the error messages. Then he should contact his ISP and show them the evidence. They need to fix it. Leo also says he should change his Coinbase password just in case. It's possible something nefarious is afoot.

Watch Dan from Corona, CA Comments

Dan has AT&T and a new TP-Link router. Can he use his own with the AT&T DSL modem that has a router built-in? Leo says yes. He can turn off the AT&T's router radios and network address translation. He could try putting it into bridge mode. He'll have to open up the browser IP address and look for a place that will enable him to turn off the router altogether. He'll also have to disable DHCP. If he can't do that, then he can put the TP-Link into bridge mode and it will just pass the signal along. He should also look for a passthrough mode. Someone from the chatroom says he gave up on AT&T and went with another ISP, but Leo says that's a drastic option.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Manny from Mt. Carmel, CA Comments

Manny wants to know how he can find a reliable VPN product to keep his surfing private. Leo says that what he's looking for is a strong privacy policy that's very clear what it can and cannot do, particularly with logging access. Leo likes Tunnel Bear since they have it in their privacy policy that they won't log his access and activity. He also uses a hardware firewall like Tiny Hardware Firewall which will do it.

Watch Chris from Newtown, PA Comments

Chris has been using the Linksys WRT3200 routers for his clients. Now he's getting notified of bad firmware in the routers. He contacted Linksys and they will replace them, but with 2 Velop Mesh Routers. What are his options? Leo says that if they're free, he'd take that. They're very good routers, so Leo wouldn't hesitate. Mesh routers may be a better option moving forward. They will get updated frequently and have much better reach for his clientele.

Watch Michael from Desert Hot Springs, CA Comments

Mike has an LG Aristo mobile phone and it crashes all the time. What can he do? Leo suspects that there's an app that has been corrupted or flawed that causes the phone to crash. Leo suggests backing up the data and then restore the phone to its factory condition. It'll be in Backup and Reset under settings. The phone will wipe the drive and then reinstall Android. Then he'll have to reinstall everything.