Sally has a Dell Inspiron using Word Perfect, but her keyboard is acting up. She's having issues connecting. Leo says that the keyboard is clearly broken. It can happen. She should try plugging in another keyboard and see if she has the same problem. If she doesn't, then she'll know it's the keyboard. If it does, then it's a driver issue. Being an older laptop, that laptop may not be compatible with Windows 10. But if Microsoft offered Windows to her, then the laptop is fine. It's likely a keyboard driver that's gotten corrupted. She can remove the keyboard driver from her hardware manager, reboot, and it will reacquire it.