Do I have a virus?

Episode 1368 (55:26)

Paul from Rochester, NY

Paul got a notice through Malware bytes that he a virus, but he can't seem to get rid of it. It keeps coming back. What gives? Leo says that it may not be malware at all. it could be a false positive. But the only real way to get rid of it, if it is, is to back up your data and reinstall windows from a known good source. You could also reboot into safe mode, then remove it. That could enable it to be removed without reloading. But Leo's betting it's not malware at all. Sometimes Malware bytes causes more trouble.

You can also disable or remove all your security software and then do an online scan over at VirusTotal.com. There's also online scanners from Eset. Trend Micro. F Secure.