Why did iTunes act like my iPad was new after I had already set it up?

Lori from Napa, CA

Episode 1350 (1:35:00)

Apple iTunes

Lori has an iPad and was backing up regularly to iCloud, but when she connected it to iTunes, it said she hadn't backed up since January. Leo says that the iCloud backups won't show up in iTunes. That will only show her the last time she directly connected it to the computer.

Lori's main concern though is that when she connected that iPad to the computer, it acted like it was a new iPad and asked if she wanted to start new. Leo says it won't do that, though. It's just the wording of the message that's off-putting. Selecting the option to start new in this case won't erase the iPad.

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