Why can't I connect to the internet with my new router?

Episode 1309 (1:27:28)

Terri from Diamond Bar, CA

Terri bought a new NetGear router but she still can't connect to the internet. Her ISP, Frontier, says that she needs a firmware update. Is this true? Leo says it may be. Terri is using DSLExtreme and Frontier together and it may be that there's an older version of the firmware that's causing the hiccup. Updating the firmware is easy to do. She should go to Netgear.com and download it. Follow the instructions, log into the router, and then run the firmware update utility.

Terri should first connect to the modem directly and see if that works. If it does, then she'll know the bottleneck is with the router.