Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Mike from Detroit, MI Comments

Mike wants to know if there is any one service that can offer all his entertainment needs: music, movies, tv shows, eBooks, audio books, etc. Leo says that Apple and Amazon would probably be the closest, but the entertainment world is pretty fragmented between Netflix, Hulu, Amazon, Audible, and others. Leo says that people are basically used to the idea of paying several smaller fees a month instead of one large cable bill. The irony is, people aren't really saving anything, which was the main force driving cord cutting.

Leo uses Google Music for his music. But when it comes to TV shows and movies, nobody really has everything, and consolidation isn't really where the trend is. In fact, he'll likely just go directly to the content creator in the future.

Watch Mark from Tustin, CA Comments

Mark wants to do training videos for his customers on computers. He tried pairing his BlueParrot Bluetooth headset with his iPad to record, but it didn't work. Leo says the quality isn't that great and the power isn't high enough to record the audio wirelessly. Leo says to use a wired microphone. It's far better. He should also use a digital interface that the iPad can understand.

Leo says the Apogee Digital MiC Lightning would be a great solution. It's $200, and the quality is excellent. To record, Leo likes TechSmith's Screencast or Camtasia.

Watch Naomi from Denver, CO Comments

Naomi wants to change her router name, and is wondering what else she can do to secure it. Leo says to avoid personal details, and avoid using the name of the router. Leo uses the names of rock stars. She can really name it anything, even "FBI Surveillance Van." If she configures it properly, it's as secure as wired, just not as fast. For pure performance online, she should use a wired connection through Ethernet. If she doesn't need the wireless, then just disable it in the settings.

Leo's list of what to do to lock down your Wi-Fi router:

1. Rename the Router, avoiding personal details or the router name
2. Change the default login/ password
3. Turn off WAN administration.
4. Turn on WPA2 encryption
5. Turn off UPnP (universal plug and play)
6. Turn off WPS. It's broken and easily hackable.
7. Test your router for port 32764 with GRC's SHIELDS UP!

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Lynn from California Comments

Lynn wants to know she could get to receive internet radio without needing a smartphone. Leo says he uses one from Grace Digital which is also an alarm clock. She would have to have wireless internet access, though. Lynn also wants a portable option. Leo says that a radio over a 3G or 4G connection will do. A smartphone, for instance, can do this with the right app. An iPod Touch would also work. Again, she would still need an internet access, though.

Tablets are also an option. If she's only going to places with Wi-Fi, then a Wi-Fi only device would work. But if she's going all over, she will need a device that has 3G/4G access.

Traveling overseas, all of the EU countries will have common roaming agreements, so she can choose an International Data plan or just buy a local SIM that has data with it.

Watch Brian from Thompson, MA Comments

Brian has an Android phone and after an over-the-air update, it's running really slow. Leo says that it's probably due to a bad upgrade. He suggests doing a complete factory reset. If that doesn't work, downgrading is an option. Brian may have to root the phone and get a stock version of 4.2.2, though. Leo advises going to XDA-Developers.com. CyanogenMod is a good one. He should read up on this though, as not all mods work the same.

Watch Andrew from Iowa Comments

Andrew isn't thrilled about the latest Net Neutrality ruling. Leo says that he thinks the media used a bit of gloom and doom reporting it. All the judge said was that the FCC didn't have jurisdiction over the Internet. The FCC has jurisdiction over common carriers, and broadband providers haven't been declared as common carriers. Leo says that we'll have to fight against discrimination of data. Bits are bits and it should stay that way.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Chris from Buffalo, NY Comments

Chris says that Microsoft and GM Micro has partnered to offer a free screen reader for all Office users. It's called Window Eyes. Office 2013 or 2010 doesn't even have to be running for this to work. Leo says that's a great thing because screen readers aren't cheap and this will really help those with sight issues.

Watch Jim from Austin, TX Comments

Jim needs a backup option that simply clones his hard drive. Leo says that on the PC, there's some great choices.

Imaging options include:

Watch Carlo from Ontario, CAN Comments

Carlo wants to create a digital picture frame with an HD display, but the quality hasn't always been great. Leo says it's probably because he's using JPG files that when blown up large, it shows artifacts. Leo suggests exporting higher quality images, but Carlo says the JPGs are 36 Megapixels. Leo says it's not the megapixels, but the file size. JPG is what we call a "Lossy" compression technology, which takes little bits out that wouldn't be noticed at smaller sizes. If he uses a lossless compression, such as the TIFF file format, then every dot from the original image will be intact. So it's not the number of dots per inch, but the quality of the actual JPG. Carlo says that even using TIFF gave him poor image quality, however.

Since a television display is not as high resolution as a computer monitor, the issue could be that the Western Digital device isn't downsampling his images well. If the image quality is still poor after exporting his images at the highest quality, he should try exporting them to match the resolution of the TV display. Using his software to downsample the images may be better than having the Western Digital device do it.

Watch John from Hainesville, IL Comments

John has an iPhone 4S phone and his contract is up. He's wondering if he should he wait for the iPhone 6 or get the iPhone 5S now. Leo says that the iPhone won't come out until at least September. We don't know what it will have, but it's a "tick-tock" cycle for Apple, meaning the iPhone 6 will be a big step up. That being said, Leo's not sure what more than can even do since this is a mature product category now. He'd like to see a bigger screen, but that's about it. If John thinks the 4S screen size is fine, then that won't be an issue for him.

As for his data plan, the only way he could keep his unlimited data is to buy the unsubsidized phone at full price. If he barely even reaches 2GB of data a month, then unlimited isn't going to pay off for him. Then it would be worth it to get the phone at the subsidized rate. Unlimited isn't even really unlimited anyway, since he'd end up being throttled after 5GB.

Watch John from Kendrick, WA Comments

John says that when he watches video online, it buffers and the quality devolves a lot. Leo says it's amazing how we expect streaming video to have the quality of television now. And often it is. But data doesn't arrive in order and on time like a broadcast signal is. It's transmitted in packets and sometimes those packets arrive out of order, and has to wait for the missing packets to be received in order to play them back. If it doesn't arrive, then it stutters to the next available packet. The computer John is using may not be fast enough, though. Most of the time, it's the internet service provider that would be holding him back. If he doesn't want buffering, he should try choosing a lower resolution.

Watch Steve from Big Bear, CA Comments

Steve is having trouble with his screen refreshing a lot on his PC after having changed motherboards. Leo says that swapping out a motherboard is a huge change and it means he needs to do a clean reinstall of Windows after formatting the hard drive. Since Steve is using an OEM copy of Windows, it's trying to install the wrong video drivers. Steve should delete all the drivers from the device manager and reboot.