Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.
William is blind and uses a screen reader for his computing, He uses JAWS, but has also used NDVA. But he's having issues subscribing to TWIT's audio feed. Leo says that he'll have his web guy fix the header levels for subscribing.
Tom wanted to learn Linux, so he loaded up Linux on his PC. After a month, Windows now wants to install a feature update 1903 and now he's lost a partition. Leo says that Windows is being "bossy," thinking that it's the only OS you should have. So it "clobbers" your boot record and causes a boot-up issue. It's a common, yet complicated issue. You need to have a boot manager to sort it all out. Leo recommends GRUB. It gets loaded first and then asks you which OS you want to use. Most likely, the update redid the master boot record, damaging it.
John just upgraded to Windows 10, does he still need an antivirus? His tech people say he should. Leo says it's not bad to have an antivirus, but Windows 10 already comes with one called Defender. So he won't really need anything else. But Leo also says that the best defense is good behavior. No antivirus is 100% effective...at best they are 50% accurate. Also, they don't guard against so-called Zero-Day attacks. So avoid clicking on links or opening attachments, and keep the OS updated.
Michael wants to know if Leo knows anything about Windows Pro N. He bought a refurbished computer with it. Leo says it's a European version of Windows. Michael also says it's a trial version of Windows. Leo says the guy Michael bought the computer from, didn't want to pay for an official Windows license, and eventually, that version of Windows will stop working. Michael will probably be able to upgrade on top of that version, and you can buy an OEM version of Windows from NewEgg for about $100-150. Get the 64-bit version.
Sharon has Microsoft Office 2016 and wants to know if she can install that on her computer for a class she's using. Leo says that she could probably try using the Web-based version of Office first. Nearly everything is available for it. But can she install more than one version of office on her PC? She wants to use 16, but her instructor wants her to use a newer version. Leo says she can, but it takes a custom install.
Dave recently migrated to Windows 10. He isn't very happy because he has ads on his machine now. Leo says that Microsoft did put ads in the signup menu, but he can turn it off in the settings. His printer also isn't supported anymore. Leo says that any company will eventually end the life of their technology, and not support it anymore. So that's likely what happened. Not really Windows fault, but another option he can try is to convert his computer to LINUX. Leo likes PopOS. Debian. and Ubuntu.
Mike wants to know how he can install a Panasonic version of Windows 10 to his hard drive. Leo says that he won't' be able to get a "Panasonic version," but he can get the drivers from Panasonic's website. So use the Windows Media Creation Tool to install Windows 10, and then add those drivers to it. A clean install is the best way to do it. Leo also recommends taking Mike's old drive and get an external enclosure for a USB drive, which makes a nice backup too.
Manny has a 17" Dell laptop running Windows 7. With Microsoft stopping support for it in January, he's concerned about it. Should he turn it into a Linux laptop? Leo says that if you can put Windows 10 on it for free, then it would give it a few more years. But if you have to buy Windows, Leo would advise not doing that and going with installing Linux on it. Leo likes PopOS by System 76. If that doesn't work because it's a bit heavyweight, then Xubuntu or Lubuntu is designed for older machines.
Joey wants to know if Linux has a built-in VPN. Leo says no. He will need a provider to handle VPNs, not just software. Leo recommends visiting the Wiki for ARCH, a version of Linux. There's a great list of clients, carriers and servers that will run on Linux. That's the best place to start. Where can he get apps to download for Linux? Leo says that PopOS has its own "store," called the PopShop, which is an app that will help to install software.
George is having issues with his phone screen going black when he opens his Facebook app. What gives? Leo says that the Facebook app is crashing and closes out when the screen goes to black. If you delete it and reinstall it, that should solve the problem.