Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.
Sarah would like to go paperless in her office. How can she do that? Rich says that Sarah's Samsung Galaxy Note 10 has a built-in scanner capability and you can simply take a picture of your stuff and then use a scanning app that will then store your documents into the cloud, like in Evernote or Google Drive. Evernote's premium edition lets you search within it. But it's also proprietary, so Rich says that Google Drive is a better option. Scannable is Rich's favorite (iOS only). Google Drive will also directly scan using the "plus sign."
Ed uses an iPhone and can control his phone using SIRI. JAWS is definitely the best screen reader however. There's also Zoom Text: it's a screen reader.
Jim is blind and he uses JAWS as a screen reader for his computer. It's not cheap, but your state may have an occupational therapy program that will underwrite the cost. Rich says that there's a home edition for $90 a year. JAWS will read the entire screen and tell you where things are. He says he can do just about anything. There's also ORCA, which is an open-source option.
Michael is having issues upgrading to the latest Windows 10 update. It keeps failing. What can he do? Rich says that Mike can take his computer to a nearby Microsoft store and they'll do a free diagnostic to see what's going on. It sounds though like it could be some sort of virus or malware. Worst case, he can back up the data, format the hard drive, and start over with a clean install.
Mark is losing his vision and would like to find a screen reader for his Windows 10 PC. He can't even read it with the text zoomed in. So he needs something that will do voice dictation and screen reading. Rich says that iOS13 will now speak almost everything on your phone screen. It's called "Voice Control." So now you can control your entire phone with just your voice. So go into the accessibility features and try that out.
The best software for voice dictation is Dragon Naturally Speaking.
Carl wants to know if there are any third party voice control apps that he can use on Windows. Leo says that most have either been bought out or gone away. There is Dragon Home on Nuance's site.
Microsoft's own voice dictation works pretty well, and Google even has one.
Jim updated to Windows 10 vs. 1903 and now he's lost sound support and can't record. Can he downgrade? Leo says he could, but not for long. Microsoft is going to force it on him sooner or later. There is a known issue with sound in gaming. Leo recommends updating to the subsequent updates after 1903. KB4515384 is a technote that talks about fixing sound issues in games, and Leo suspects it should solve Jim's problem.
Linda is frustrated that some of her contacts always end up in the spam filter. Leo says that somewhere the email program learned that those contacts were sending spam, and it may be due to the content of the email. Leo recommends setting up a separate filter that will keep those contacts in the inbox. They may also be called "rules."
Erin's Asus laptop has been stuck in a reboot loop, repairing "disk errors." What can she do? Leo says that the hard drive could be having issues, and Windows repair didn't "take." You can do a startup repair by going into safe mode, type Windows Key + Reset, and under advanced options, there is a startup repair option. You can also do it by using a 16GB USB key version of windows created by Windows Media Creation Tool and run the repair that way. You can then go into your BIOS and have it run the USB key first.
Larry is looking for a bitlocker type program for his Mac. Leo says that Mac has its own encryption built-in called FileOS. But if you want to encrypt a USB key, then a third-party app may be a better option. Samsung sells large portable SSDs in 1 and 2TB that come with the encryption included for both Windows and Mac. It's built-in. VeraCrypt is another. And it's free.