Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.
Glen has an old Toshiba laptop running Windows 10. Recently, he bought a new SSD drive for it, and when he cloned the old drive, it wouldn't clone the recovery partition. Leo says it may be available to it because it's considered a separate drive. Don't do it partition by partition: just clone the entire drive. But the recovery partition isn't a traditional partition, so that may be why. But you can always download Windows 10 Media Creation Tool and use that on a thumb drive as your recovery.
Ray wants to know how he can update macOS without an internet connection? He has more than one computer and doesn't want to download the update more than once. Leo says that you can copy the installer and then use it on the other computer if you do it within an hour or two. It'll be up to date. What happens when a patch has multiple versions? Leo says that sometimes Apple slipstreams a fix into an existing patch, and users end up with two different versions. That can be confusing. But go with the most recent one.
Ben is getting a "blue frowning face," which Leo says is the new bluescreen of death. Leo says it's likely a hardware or driver issue. Modern operating systems don't BSOD when an app crashes anymore. But low-level errors like drivers or hardware will cause it. If it's just doing it when he's doing nothing, it could mean a failing power supply. Also, make sure the drivers are up to date.
Alice wants to know which remote software to use. RemotePC or GotoMyPC? Leo says that they're very similar and both do the same thing. RemotePC is an advertiser but is half the price of GotoMyPC. And they have a free trial before you buy.
If you have Windows 10 Professional edition, it comes with its own remote access options, but there is a known security flaw in it, and Leo recommends waiting until Microsoft fixes it.
Elizabeth forgot her password on her Windows computer and Dell wants money to reset it. Leo says that she won't really have to pay for it. There should be a hidden administrator account in Windows that will enable her to log in and change the password on it. It's kinda complicated, but it can be done. She can try typing in "admin" and then hit return.
Charisse's mother has an iMac and would like to get her software that will help her pay bills by writing checks. Leo says that QuickBooks is very popular. But it may be a handful. There's also Mac Personal Checkwriter. Understand though, that you'll have to get special checks that can be printed on your printer. Here's a complete list of the best check writing apps for 2019 - https://www.thebalancesmb.com/best-check-writers-4159967
Grant thinks that home assistants like Google Assistant or Amazon Echo are great for home automation, but he hates talking to a box and knowing that it listens to everything he says. He wants more control over what it hears and what it doesn't. Leo says that there is an open source version called OpenHab, that is highly customizable and completely internal. And it runs on Raspberry Pi. There's also Mycroft.
Susan sees a Windows 10 update code for $5 on eBay. Is it legit? Leo says no! It's a scam and usually doesn't work. And since Susan upgraded to Windows 10 and then downgraded, she can upgrade back to Windows 10 for free because she's already got an entitlement for her computer. Go back to Windows 10, the time is right.
Alan updated his app and now he gets an annoying popup. Leo says that Quickbooks uses Java, and most browsers have stopped using Java because of security issues. But he needs to have it or he gets that annoying popup. Leo recommends installing the Oracle JRE runtime plugin.
Clyde ripped all his CDs and has the music on his phone, but he doesn't have any backups anymore. How can he back them up from his phone? Leo says that if you backup your mobile phone, your phone backs it up. But Leo wants Clyde to also make a separate, accessible copy of the music from his phone. Connect your phone back to your computer and then let iTunes back it up and add those phones to the iTunes library. Here's how. There's a third party program called Senuti that can also work.