Software

Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.

Can my company spy on my data at home?

Episode 1609

Chris from Long Island, NY

Chris wants to know if he uses the professional version of Microsoft 365 at home, can his company see what he does? Leo says only if you use the corporate One Drive. Courts have upheld that if you use company resources, they have every right to look at your data without warning. So they can spy on you. So it's always best to keep your personal and business stuff separate. So it's wise to use a personal version of Office, just to be sure. Or go with Google Docs or an open source office like Libre Office.

How Can I Upgrade to Windows 10 for Free?

Windows 10

Episode 1607

Jerry from Ponte Vedra, Florida

Jerry helps seniors update to Windows 10, but he runs into trouble when he goes to multiple computers. Leo says as long as they have a serial number, they should be able to upgrade from Windows 7 to Windows 10. It will authenticate the computer based on the serial number. Jerry says to go to this link to download and update - https://go.microsoft.com/fwlink/?LinkID=799445.

How Can I Find an Alternative App That's Off Windows?

CADVANCE V15

Episode 1606

Kevin from Ashville, NC

Kevin has a friend who wants to get away from Windows. His entire workflow is based on an old Windows program called CadVance. Can he move away from Windows to Linux and still use that program? Leo says that there are some things that simply force users to stay with Windows because of special apps like this.  But that doesn't mean there isn't an alternative. Check out AlternativeTo.net. He can put in the name of a program and it'll show what alternatives are available in other operating systems. FreeCad is an open source option, as well as LibreCad, OpenScad, Solid Works, and Sketchup.

How Can I Get My Surface Pro 6 to Restart After Updating?

Surface Pro 6

Episode 1606

Charlie from San Diego, CA

Charlie has a Microsoft Surface Pro 6 and got a notice this week for the Windows 1903 update. But he found an issue with it after it updated. It won't restart. It just spins. He tried several solutions online, and it didn't work. Leo says to try Windows +R to go into restore mode. If there's no important data on the machine, Leo recommends going to another computer and download the Windows Media Creation tool. Create a USB key and reinstall to the surface. He may need to go into the BIOS to get it to boot to the USB key. But reinstalling Windows is the solution.

Is Windows 7 Coming to an End?

Windows 7

Episode 1606

Martin from Santa Barbara, CA

Martin got the email that Microsoft will be killing Windows 7 in January. What does it mean? Leo says it's the normal end of life announcement, which Microsoft did for Windows XP, Me, and every single OS before it. It means that Microsoft will stop issuing patches, including security patches after January. This will make it unsafe to use online. You can still use it on your computer, but it'll be a security risk and browsers and websites will gradually stop working.

Have I Been Hacked or is My Hard Drive Dying?

Windows 7

Episode 1605

Chris from Long Beach CA

Chris is having trouble loading his Windows profile as he logs into his Windows 7 computer. He worries he's been hacked. Leo says that more likely, it's a flakey hard drive that's preventing the data from being read. Windows 7 is now over 10 years old and if he hasn't changed that hard drive in that amount of time, it's likely a bad hard drive. Boot into safe mode and see if the profile can load. If he can, then he may just have a corrupt profile. In all likelihood though, it's a bad hard drive that's about to die. But Chris has another problem.

Should I Use Cortana?

Cortana

Episode 1605

Ken from Merced, CA

Ken wants to know if he should make Cortana his personal assistant in Windows. Leo says no. It's more hassle than it's worth and Leo turns it off on all his Windows devices. It's really only worth turning on if the user actually uses it.  But it's a huge privacy leak because Windows sends data to Microsoft to make Cortana more useful -  LOTS of data. So Leo isn't a fan of that. 

How Can I Turn Off Memory Dump When My PC Crashes?

Windows 10 Laptop

Episode 1605

John from Los Angeles, CA

John records music on his laptop, but his software is crashing a lot. When it crashes, it compiles error data for a long time. Can he turn that off? Leo says that John has a 64GB of RAM and that can take a long time. You should be able to turn off the memory dump in the system and security under "advanced." Hit the Windows Key and type startup and recovery. Windows+X select system, advanced, startup, and recovery, then you can turn off the memory dump. Select NONE.  But Leo also says that if it's crashing, it could be that your drivers are corrupted.

Why Can I Not Update My Windows?

1903

Episode 1603

Carmine from Chicago

Carmine is having issues updating Windows. He's behind and can't update to "1809." He's on 1803. Leo says that 1809 wasn't a good update, and Microsoft just skipped it and moved on to 1903. Eventually, Carmine will get it. There are ways to force it, and he can "check for updates." But Leo says that feature updates aren't as important as security updates. Eventually, it'll come.