Software

Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.

Why did I lose my favorites when I updated to Windows 10?

Windows 10

Episode 1664

Steve from Jackson, CA

Steve has upgraded an older Toshiba Satellite to Windows 10, but he lost his favorites when he updated. Leo suspects that the favorites are still in Windows Explorer, but EDGE is the dominant browser in Windows 10 and probably didn't bring them over. But you can open Explorer using the Windows key and if they are there, you can export them into EDGE. 

What is Cellular at Sea?

Celluar at Sea!

Episode 1664

Lisa from Long Beach, CA

Lisa is thinking about changing mobile phone plans from AT&T to T-Mobile because her phone didn't do well while on a cruise and they charged her $300. Leo says that no phone plan works while you're at sea. Only when you're in port. Leo says that Lisa may have been using Cellular at Sea, and you don't want to use that because it's very expensive. You also want to be sure to turn off data roaming. Airplane mode is even better. 

How Can I Convert Portrait Video to Watch on TV?

Handbrake

Episode 1663

Dave from Redondo Beach, CA

Dave's friend wants to watch videos she's taken, and there's about 58GB of them. Would DVDs be a good choice? Leo says that DVDs are a technological dead end. He recommends an AppleTV. But she'd need internet access. The benefit would be able to play via Airplay from her Phone. But the videos flip sideways since she shot them in portrait mode. How can he do a batch conversion? Leo recommends Handbrake! It's free and will do all the conversion. But the flipping may still be a problem. The TV is ignoring the orientation information that is embedded by the iPhone.

How can I get a text message when my solar power system goes down?

Solar Power System

Episode 1660

Scott from Laguna Hills, California

Scott has solar power and occasionally, the system will pop a breaker and go off. But he won't get notified that it's happened, even though he has an IP based system. How can he set up a text message that can notify him when it happens?  Leo says if it was public, you could use a service like If This, Then That, to send you a text. But since it's private, then you may have to create your system using an old computer or raspberry pi to run a process that would ping your system to see if it's up and running. 

Why does my browser keep resetting?

Microsoft Edge

Episode 1658

Larry from San Francisco, CA

Larry is finding that every time he removes a program from his computer, his default apps get reset. What gives? Leo says that Microsoft may be trying to get Larry to use EDGE as a default. It could also be Microsoft's attempt to protect your computer's database by erring on the side of caution. There is a way to prevent it. Over at SuperUSer.com, there's a way to do it with REGEDIT. That's scary though.

Why Can't I Install Chrome on My Laptop?

Chrome

Episode 1657

Michelle from Garden Grove, CA

Michelle bought a new laptop running Windows 10 S mode, but she can't install Google Chrome.  Leo says that Windows S mode won't let her download and install third-party apps that aren't in the Microsoft app store. So she has to get out of S mode. She can turn it off, download Chrome, and then turn it back on. But keep in mind that Microsoft's new EDGE browser is based on the Chrome engine. So she could just use that. Turn off S mode and life will be much easier.

Why Won't PopOS Linux Update?

POP-OS

Episode 1657

Timmy from Oak Hills, CA

Timmy installed POP-OS Linux on an old HP laptop. But when he reboots, it won't update the system files. Leo says that this is a common issue in Linux, where, for security reasons, unsigned software isn't allowed to be installed into Linux. Leo says he will need to get the new key for that version of Linux and install it through the command line. Once that's installed, it'll update. Talk to System76.com support and they'll walk through it. What about the KeyRing password? Leo says it's probably login credentials.