Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.
Brett just updated to OSX Mojave and hangs up on the login screen. Leo says clearing the PRAM or parameter ram can sometimes solve issues like this. Also, reboot with CMD R and that will enable you to reinstall the OS. Maybe it wasn't updated properly. If that doesn't work, Leo recommends making an appointment at the Genius Bar in the Apple Store.
Chatroom says to boot into safe mode, press and hold the shift key, and it will install the absolute minimum. If it works OK after that, then there's an app that isn't compatible that's hanging things up.
Ron is having issues with Thunderbird after a recent security change that is causing him issues. Leo says that Thunderbird has largely been abandoned by developers, who are simply not keeping it up. He may want to check his IMAP and SMTP addresses to make sure they are configured correctly. He should double check how to properly log into it, and what port he'll need to use. His ISP can help him with that.
Steve's Windows 10 machine won't update beyond 1803. Leo says that Microsoft pulled 1809 because of some bugs. It will be fixed and available again soon, though. Feature updates aren't critical — it's just the security updates that are important. But if it's preventing him from getting security updates, then it could mean the update is blocked and he'll have to clear 1803 in order to get back to updating. Microsoft has a troubleshooter for blocked updates, and Leo recommends running it.
Joseph has the Windows 1809 update and he did a clean install when doing it. He's had no problems. He wants to know if he can get Windows from a third party with an HeiDoc ISO downloader. Leo says that's a bad idea. Microsoft offers its own ISO download through the Media Creation Tool. That's really the safest way to get it.
Lee loves to buy refurbished computers and install Linux dual booted with Windows 10 on them. Is there a version that looks like Mac? Leo says he usually recommends Elementary OS, but there's another one called ELive. Lee should check out DistroWatch.org. There's hundreds of versions of Linux there that he can check out.
Thomas was running into problems with Windows Defender blocking Camtasia and OBS from saving files. Leo thought that if he had been running as a limited or standard user, that he simply wouldn't have the permissions for that, but he's running as administrator. Leo says this does seem suspicious. Thomas should set up a shortcut for Camtasia and OBS to run as administrator. When you right click on an application, one of the options that comes up is "run as administrator." It may be that those apps need more permissions.
After users complained of having their data, and even their profiles deleted, Microsoft has pulled the Windows 10 Fall 1809 update. Leo hasn't had that problem, however. But Microsoft has paused until they can figure out what's up.
Martin is having issues creating a new user account on a used computer. Leo says to go into the account settings and look under "access work/school." There's likely a setting in there that requires a login to the domain. Leo says he should be able to remove it. He should disconnect from the server and remove that option. Then reboot. It should work.
After numerous complaints that users were having all their files deleted during upgrading, Microsoft has pulled their Fall 1809 Windows 10 update and recommends to users who have lost files to use Recuva to get them back (but only in some cases). This is a similar issue that plagued their 1803 update last Spring. Another issue is that your profile may get deleted as well! So it's really serious issue and Microsoft was wise to pull it back. But it's baffling that since millions are part of the Windows 10 beta test, how this could happen without Microsoft seeing it coming.
Brian has a repair program on his computer that's been installed on his computer, but he can't get the program to recognize the data he copied on the computer. Rich says that the program may require the CD to be used to access the database files. It's likely coded that way, and it's a copyright protection measure. Rich also says it could just be an older program that doesn't work properly on today's computers. It's out of date. Is there a new version of the program he can download?