Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.
Barbara's Mac is starting to run out of room, and she wants to know if she can delete space from the "other" category? Leo says some of it, sure. There's likely a lot of temporary files, text messages, and the like. But you need a tool that understands what goes into the "other" category in macOS. Onyx is an app that Leo uses to clear out temporary files to make room. Another option is to move the data to iCloud and then turn on optimize storage.
Victor has a 3D Bluray player in his laptop and he's concerned that his software doesn't support 3D in the latest release. Leo says it's probably still supported, it's likely just not featured on the list of features because they want to focus on newer options. Give them a call.
Rick wants to know why dashcams haven't taken off in the US? Leo says you'd think that car manufacturers would require them. They are popular in many other countries, but largely due to the staging of fake car accidents. A dashcam protects you.
Bob upgraded most of his laptops to Windows 10. But he has one laptop that is running into trouble upgrading. He discovered that being an old HP 32 bit laptop, its ATI Video card isn't supported to make the switch. Leo says that there may be a separate motherboard graphics card built-in. You can try disabling the card in the BIOS and see if the motherboard card will work. But that may not work. Without drivers, you're kind of stuck.
Rudy has an old computer and he needs to crack the password. Can he do that? Leo says in Windows 7, there is a hidden administrator account that, if enabled, will allow you to get in. Follow the steps outlined here - https://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/ or Google "hidden windows account windows 7." Once in, you can change your account password and then log in to it.
While Zoom is helpful in keeping people connected during the Covid19 isolation, it also has huge privacy issues. Firstly, Zoom installed a web server on the background of Apple computers that would stay even if you uninstalled the software. Apple has fixed that, but Zoom was very slow to respond. There are also security issues with "Zoom bombing" where trolls are crashing meetings and posting offensive material.
Lee has a printer and he'd like to wirelessly print through the router with Linux. Can he do that? Leo says Modern printers use WiFi to connect directly to the printer, but some routers have a special windows program for a print server. But it may no support your printer. Leo says that there is a driver called CUPS that may be able to do it. Look by router brand and model in the CUPS database. If it's there, then you can use CUPS to do it. Another option is to use VMWare or maybe even WINE to use the Windows version.
Brett's friend has a laptop running Windows 7 that he upgraded to Windows 10. But it keeps crashing. If she resets it, would it lose the Windows 7 installation key? What she can do is authorize it for that computer. Then reinstall. It'll fix the problem. Hit the Windows key and type system. If it says Windows is activated, then she can wipe the drive and start over with no worries about losing that activation. Also, make sure she gets all the drivers for that model (Dell).
Gary has been trying to download Windows 10 upgrade and it keeps dropping out. Can he buy it? Leo says you can, but you'd still have to buy it. The issue points more to Gary's internet connection than anything else. It's a huge download and it's not unusual for a download that large to fail. To better ensure your chances, Leo recommends wiring your computer directly into your modem and try again. There's no real need to pay for it. It's still free!
Suzie uninstalled Microsoft Works from her old laptop recently and wants to know if she can reinstall it. Leo says that Microsoft stopped making Works in 2009. Without the installer, you're kind of out of luck. But there are other tools you can use in its place: ZoHo Office, LibreOffice, Microsoft Office on the web, Google Docs, all free. Suzie only really needs a Calendar. Leo says that Google Calendar is a good free option. There is also a calendar built into Windows 10.