Software

Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.

What happened to my Windows 10 Start Menu?

Windows 10

Episode 1708

Andy from Missoula, Montana

Andy has updated his mom's computer with Windows 10 Home. He's got her Defender AntiVirus all updated. But now, her start menu won't come up and the Windows key doesn't work. Should he look at the registry? Leo says NO!  Trust the solutions at Microsoft.com. Leo says that any user who isn't sure what they are doing can mess things up in the course of learning to use their system. The reality is, Windows is too powerful for your mother or someone who isn't a sophisticated user. Leo recommends replacing that Windows 10 system with a Chromebook.

Should I install the Windows 10 2004 update?

Windows 10 2004 Update

Episode 1706

Dwight from Bismarck, ND

Dwight wants to know if he should install the latest 2004 Windows 10 update or wait. Leo says that 2004 is like 1909 and 1903 before it: a FEATURE update. There's nothing in there you absolutely have to have. And since many people are complaining that many things get "broken" with 2004, it's perfectly OK to wait. But Leo also thinks it's largely safe to update if there are a few features you have to have.

Is the Windows 10 Upgrade Still Free?

Windows 10

Episode 1705

Susan from Minnepolis, MN

Susan saw that Microsoft wants $130 for WIndows 10. Wasn't it free? Leo says that the official line from Microsoft is that the free upgrade ended a year ago. But they never turned it off. So she can download Windows 10 and upgrade for free.  Just don't ask Microsoft. Susan also wants to know if LiveMail is going to go away. Leo says yes, and it's a good idea to start moving the email over to another option. Leo recommends Gmail, and she can even set it up to have her Live Mail forwarded to it. Then she can change webmail providers when ready. But LiveMail will stop working soon.

Did Microsoft Update My Windows 7?

Windows 7

Episode 1705

Peter from Escondido, CA

Peter got a Windows 7 update to an EDGE browser this week. Didn't they stop developing Win7? Leo says that they have, and he'll notice that there were no security updates, which is even more vital. But Microsoft seems to have a vested interest in updating EDGE, rather than the security of the OS. But sometimes there are flaws in browsers which require an update, and that may be the case here. Leo recommends Peter update to Windows 10. It's free to do so. 

Why is Windows 10 taking so long to reboot after an update?

Windows 10 2004 Update

Episode 1704

Bill from Austin, TX

Bill just updated to Windows 10 vs. 2004, and now it takes a long time to boot up. Leo says that it seems to be a known issue with this update. Microsoft has a terrible track record with sufficiently testing updates in beta before it's released. But it could be some software is challenging the system and slowing it down. You could run the system file checker or the online cleanup option to see if it helps. Also, look in your device manager to see if there's any yellow "!" or red "x". Something may have broken. Leo also recommends updating firmware and drivers. 

How do I add a standard user account in Windows?

Microsoft Surface 3

Episode 1700

Tom from Torrance, CA

Tom just bought a Microsoft Surface 3 and he'd like to set it up with a standard user account. How does he do that? Leo says that the first thing Tom wants to do is enabled User Access Control (UAC). This will give you a popup to make sure anything being installed is something you want to install. But to add a new user, go into the control panel and add a new user, making sure to give them standard user rights. Then use that account, rather than the Admin account. Settings. Account. Other Users. Add User.

Why can't I print after updating Catalina?

macOS Catalina

Episode 1698

Ron from San Marcos, CA

Ron has a new iMac which he updated to macOS Catalina. But now he can't get it to print to his HP OfficeJet. He downloaded the latest drivers, but that hasn't helped. Leo says that those drivers may not be for macOS Catalina. Go into the System Preference page and see if it sees the printer. If it does, then select add and let macOS download the drivers itself. You may also need to remove the printer and then add it again.

How can I install an old Map app using Windows 10?

Windows 10

Episode 1698

Bob from Pasadena, CA

Bob hasn't updated his computer to Windows 10 yet because he uses an app called Microsoft Map Point, which won't work with the updated OS. What Leo recommends is to go ahead and upgrade to Windows 10 to get the upgrade, and then roll back to Windows 7. That way, you can still have the upgrade entitlement when you're ready to move forward. But you can also look at other map apps. There's plenty of alternatives out there, like Google Maps and Waze. Bing Maps may also have similar features, and there's also Windows Maps, an app in Windows 10. So take a look at that.