Software

Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.

How can I upgrade to Windows 10 and still use older software from Windows 7?

Windows 10

Episode 1728

Roger from Newport Beach, CA

Roger wants to know why his audio recording software will stop working if he upgrades to Windows 10. Leo says it may work if you use Windows 7 in Virtual Machine, where it's in emulation inside of Windows 10. Leo recommends VMWare. It will preserve your installation as a single file and then use it on any computer. The only limitation may be the hardware interface or dongle you have to use with the software. The other option is to go dual boot, where your PC will give you the option to boot into Windows 7 or Windows 10 when you turn it on.

Why's My PC Crashing When Loading Windows 7?

Windows 7

Episode 1727

Eric from Hollywood, CA

Eric's HP laptop is now suddenly freezing up after booting up. Leo suspects it isn't a hardware issue, but something is choking the boot up after the BIOS gets loaded. It's choking late in the process of loading Windows 7. Try rebooting into Safe Mode. Tap the f8 key repeatedly until safe mode loads up. This will load up the minimum configuration. Try Safe Mode with Networking and see if it works. If it does, that could point to a bad driver that's causing the issue. And that's an easy thing to fix.

Why's Adobe Creative Cloud Taking Over All My Icons?

Adobe

Episode 1727

Dennis from Marina Del Rey, CA

Dennis is running Windows 10 on his desktop, and now OneDrive is screwing up Adobe Lightroom. So he uninstalled it and turned off syncing. Now icons are showing up as being "owned" by Creative Cloud. Leo says that sounds like confusion in the icon cache. Leo recommends rebuilding the icon cache to clear the problem. Go into the Adobe Creative Cloud icon menu and make sure they aren't syncing everything. It could also be a registry issue. 

Leo also says that the current updates to Adobe Creative Cloud have been a nightmare for users.

Is buying a Windows 10 key online for cheap a good idea?

Windows 10

Episode 1726

Joe from Chicatawaga, NY

Joe has Windows 10 and it says he needs a key. He's seen one at "MercoSoft" that's cheaper. Why is that? Leo says he suspects that "MercoSoft" isn't really legit and might be selling the same key over and over again. Or they're an OEM key. And you can bet it won't work. It's also technically a violation of Windows terms of service. So avoid that.

Can I Install Linux On My Old iMac?

Majaro

Episode 1725

Patrick from Fallbrook, WI

Patrick has an old 2008 iMac and he's looking to repurpose it. He wants to install a new SSD, more RAM, and try and get it up to Catalina. Leo says it's possible, but he says that High Sierra is good enough. Leo says to watch the videos at iFixIt.com on how to upgrade on an iMac to see if he's up for it, because it's challenging, including removing the LCD screen to get to it.

How Can I Update My Windows When It Says My PC Doesn't Support It?

Windows

Episode 1725

John from Springfield, IL

John is getting a warning that his version of Windows 10 is nearing its end of service and he needs to update to the latest version. But when he tries that, it then says his PC isn't supported for the latest version. So now what does he do? Leo says that is the most annoying issue, where Microsoft infers that users have to buy a new computer because Windows 10 will stop be supported for the hardware. It's a very hostile way to act towards users.

Can Linux run Microsoft Office?

Microsoft Office 365

Episode 1724

Jack from Atlanta, GA

Jack is going to be moving to the Philippines soon, and he wants to know if Linux will be able to share the same computer with separate logins. Leo says that Linux actually invented the concept of a multi-user computer with individual accounts. So they've been doing that long before Microsoft did.

Can Linux run Microsoft Office? Linux can also run Microsoft Office by using an app called WINE, but Leo says it's much easier to use the online version of Office. It's pretty much the same. 

 

Can I Delete Norton From My New Windows PC?

Norton

Episode 1723

Elliot from Yorba Linda, CA

Elliot recently bought a new HP Envy computer. He's always used Microsoft Security Essentials. Does he need to use Norton that comes with it? Leo says no. He won't need it. HP makes money by bundling software with the system. But Windows Defender comes free with Windows 10. So take off any software not needed.  Leo also says that to remove Norton, download Norton's Uninstaller stand-alone app. Run that and it'll remove all traces of it. Another option is O&O App Buster.