Software

Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.

Using Zoom has multiple security and privacy issues

Zoom

Episode 1684

While Zoom is helpful in keeping people connected during the Covid19 isolation, it also has huge privacy issues. Firstly, Zoom installed a web server on the background of Apple computers that would stay even if you uninstalled the software. Apple has fixed that, but Zoom was very slow to respond. There are also security issues with "Zoom bombing" where trolls are crashing meetings and posting offensive material.

How can I print wirelessly with Linux?

CUPS

Episode 1684

Lee from Santa Claus, IN

Lee has a printer and he'd like to wirelessly print through the router with Linux. Can he do that? Leo says Modern printers use WiFi to connect directly to the printer, but some routers have a special windows program for a print server. But it may no support your printer. Leo says that there is a driver called CUPS that may be able to do it. Look by router brand and model in the CUPS database. If it's there, then you can use CUPS to do it. Another option is to use VMWare or maybe even WINE to use the Windows version.

Will I lose my Windows activation number if I reinstall?

Episode 1683

Brett from New Jersey

Brett's friend has a laptop running Windows 7 that he upgraded to Windows 10. But it keeps crashing. If he resets it, would it lose the Windows 7 installation key? What she can do is authorize it for that computer. Then reinstall. It'll fix the problem. Hit the Windows key and type system. If it says Windows is activated, then she can wipe the drive and start over with no worries about losing that activation. Also make sure she gets all the drivers for that model (Dell). 

How can I get the Windows 10 upgrade?

Windows 10

Episode 1682

Gary from Davis, CA

Gary has been trying to download Windows 10 upgrade and it keeps dropping out. Can he buy it? Leo says you can, but you'd still have to buy it. The issue points more to Gary's internet connection than anything else. It's a huge download and it's not unusual for a download that large to fail. To better ensure your chances, Leo recommends wiring your computer directly into your modem and try again. There's no real need to pay for it. It's still free!

How can I get my Works Calendar back?

Microsoft Works

Episode 1682

Suzie from Los Angeles, CA

Suzie uninstalled Microsoft Works from her old laptop recently and wants to know if she can reinstall it. Leo says that Microsoft stopped making Works in 2009. Without the installer, you're kind of out of luck. But there are other tools you can use in its place: ZoHo Office, LibreOffice, Microsoft Office on the web, Google Docs, all free. Suzie only really needs a Calendar. Leo says that Google Calendar is a good free option. There is also a calendar built into Windows 10.

Why does Thunderbird work differently on each of my computers?

Mozilla Thunderbird

Episode 1680

Doug from Beaumont, CA

Doug has three different Windows 10 computers, but programs operating differently on all three. Incredimail has gone away, and so he tried Mozilla Thunderbird. Leo says that it probably has to do with how each computer was set up, which prompted POP3 instead of IMAP. You'll need to uninstall Thunderbird and reinstall. You have to use an IMAP server and port. What Leo suggests exporting the profile on the right Thunderbird computer, and import it into the other two.

Can I upgrade to Windows 10 from Windows XP?

Windows XP

Episode 1676

Neil from New Mexico

Neil has a Sony Vaio laptop running Windows XP and knows he should upgrade to Windows 10. Can he and still run 32 bit? Leo says that 32 bit won't be a problem with Windows 10, but the machine may be too old and not have enough RAM to run it. It's worth a try though, and you can roll it back if it doesn't work well. What you could try is to download the Windows 10 Media Creation Tool, burn it to a DVD and then boot to that DVD to see if it'll run. If it does, however, it'll likely be really slow. Leo advises using Linux on it.

How can I keep using my old 32 bit software in macOS Catalina?

Catalina

Episode 1674

Joe from Garden Grove, CA

Joe upgraded to macOS Catalina and has now lost his ability to use Adobe Photoshop CS5. Leo says that's because CS5 was a 32-bit app, and macOS doesn't support 32-bit apps anymore. You can subscribe to Adobe Creative Cloud, but that's really your only option. You can subscribe to Adobe Photoshop and Lightroom for $9.99 a month. If you need other apps, then you're looking at the $52.99 a month full option. One thing to consider is buying Adobe Photoshop Elements. That's about $89. 

Why is my Mac crashing running macOS Catalina?

Catalina

Episode 1674

Charles from California

Charles has upgraded to macOS Catalina 15.1, and now he's getting crashing due to an error with an iOS device. Leo suspects it may be a wifi sync issue between Charles' iPad and the Mac. So into the music settings and turn off sync library and see if that solves the issue. It sounds like a bug that Apple has to fix. Also, try opening the Activity Monitor. It'll show what processes are running and when you shut down, kill the sync process. That's not a great solution long term, but it could work until the fix comes in a future update.  A complete clean install may also fix it.