Wi-Fi routers, home servers, virtual private networks, and more.
Paul's WD NAS can't be seen on his network after changing the cable connector. There's a red light that says "I'm not working." Leo says he could try to use another computer with the dashboard software and connect directly, bypassing the router. If he sees it, then there's some issue connecting through the router. Leo says that Western Digital's NAS is terrible. Definitely not his preferred NAS. They fail more often than others. Leo prefers Synology.
Dave has bought two iMacs and they've both died after two days. Leo says it sounds like a power surge in his house that's causing it. Leo advises a power conditioning surge suppressor. It'll have a battery and circuitry that cleans up the power so there's an even flow without surges. Leo likes Tripp Lite and APC, but CyberPower is Leo's current favorite.
Dan is having issues networking multiple computers running different versions of Windows. Leo says that Dan may be having issues with HDCP. He should name each machine, and he should try it without his Windows XP machine.
Eric uses the Hotspot mode on his Note 8, but not every device can see the Wi-Fi connection. Leo says that there are two frequencies, 2.4GHz and 5GHz. The phone does both. So he should check on that. He should also check on the encryption he's using. His devices should at least see it, though. It sounds like SSID hiding may be turned on in the phone's hotspot settings. If it is, then he should uncheck it. He may want to take it into his carrier store.
Joe is looking to get a new router and is looking at the Netgear NightHawk. He wants to have QoS so he can control which device gets priority traffic. Rich says that the Nighthawk gets great reviews, over 20,000 on Amazon. So it's likely an ideal solution for him.
Bill has powerline adapters for his internet access and his Wi-Fi signal isn't very good. Rich says when powerline adapting, he will need to be on the same circuit in order for the router to work right. A better solution is to go with a new mesh router. He can expand the network with a simple access point beacon. Rich uses Eero. It's a little more expensive, and there are others including Plume. But this is a better way to improve the wireless signal in his house.
Richard is having trouble printing wirelessly with his new router. Rich says to reinstall the printer drivers and reset his printer. He should also try installing the app that his Epson printer offers.
(Disclaimer: Epson is a sponsor)
Dan got a new router from his ISP and he can't change the router settings. They're grayed out. Rich says while he can change the router settings in the router, he can also change them in his computer's OS. He'll have to be sure he has administrator access in the router to make any changes. The other option is to buy his own router.
Adrian is living in a rural area having an issue with slow internet service. He got a new router, but the problem still persists. Rich says this could be because of living in a rural area. He should try and bypass the router and do a speed test. If it works better, then it points to the router as the issue. But Rich doesn't think it's the router, since Adrian bought a new one. Rich thinks there may be an issue between the modem and the router. He should do a factory reset on the modem (better yet, ask his ISP for a new one).
Aaron has a Synology NAS, and he handles a lot of really large image files. But they load really slowly. Leo says that while loading it can bog down and there are several issues in the chain. He shouldn't treat his NAS as local storage. He should transfer his data to a hard drive. It still shouldn't be that slow, though. Leo suspects a misconfiguration issue. Aaron should make sure SMB File Sharing is turned on. That could help.