iPhone, Android, Windows Phone, Blackberry, or feature phones.
Beverly says that after the last iOS 13.4.1 update on her iPhone, she has to reboot her phone to run any app. Leo suspects that the update was corrupted when downloaded. He recommends backing up your phone and then wipe it and reset your phone. Connect the phone to your PC via USB and then use iTunes to run the encrypted backup and wipe it. Erase all the content and everything. See if that solves the problem. If it does, then you can restore that backup.
Tom just got the Google Pixel 4 XL smartphone, but he saw that the Samsung Galaxy S10 is now the same price. Should he switch? Leo says he really likes the Pixel 4 because it's a pure Google experience. You get a lot of junk with a Samsung phone that unless you like it, you don't really need it. The S10 is a very nice phone, and the screen is as good as it can get. But is it worth getting rid of your Pixel? Keep in mind that the Pixel will be updated quicker because it's pure Google.
Ron wants to know if there's a better camera app than the Samsung camera app. Leo says that Google's GCam is one. But it's just a generic camera. The Samsung camera can take advantage of a lot of features of a phone camera itself. But there are hundreds of camera apps on the Google Play store.
Kathy's daughter got a new job and she needs remote internet access. How can she do that without tethering to her phone? Leo says tethering her phone is probably the best option out there. But she could get what's called a MiFi card, which will provide cellular data and a wifi access point for up to five different devices. Contact the wireless carrier.
Linda wants to know how to backup her iPhone text messages and print them out? Leo says to go into the settings on the iPhone and look to see that messages are being stored on iCloud. She can email messages, saved by conversation. Tap and hold, copy and then paste into an email message. She can also print messages directly from a Mac. Leo also recommends eCamm Phone View.
Hall bought an iPhone that cost him $1400. The sound is terrible. So he sent it back and Apple says the problem isn't in hardware, it's software and as such, the phone warranty doesn't apply. Leo says that the phone is a lemon and Apple needs to make it right. Even if it was software, who makes the software? APPLE DOES! So if the phone doesn't work, it needs to be replaced.
Leo picked up the new iPhone SE in white and says it really is adorable. It's nice and petite, has a great camera, and at $400 it really is the ideal smartphone for most people.
Grant is thinking of dropping his cellphone and just use Google Voice. Another option is Skype. Leo says that it could work if you use a mobile device that is data only. That's the biggest issue. Tello is one such service. But it depends on how much voice bandwidth you use, as after a set amount, Tello drops to 2G speeds. Voice takes 86kbps, and 2G is 100kbps. So it's possible.
Rick wants to do a text message mass mailing with a BCC (blind carbon copy). Is there a way to do it? Leo says there isn't using iOS because of privacy reasons. But Android messages may have a BCC option. But Android changes features all the time, so if you can do it this month, you may not be able to the next time it gets updated. There are third-party apps that can do it. The challenge though, is everyone would need to use the same app. Apps include TextPlus, Textra, Telegram (that's the one Leo likes). One way to do it would be with the group text message option.
Jerry's Android phone has run out of room. He's added an SD card to it, but how can he make space? Leo says that phone companies really shouldn't be selling 16GB phones anymore. That's just not enough room. Delete whatever apps you can and move data to the SD card. He will have to go into the settings to tell the phone where he's holding the data.