iPhone, Android, Windows Phone, Blackberry, or feature phones.
Tom's iPhone 5S died, and he bought a new iPhone 8. But he's not having luck with the 3D touch option. It just doesn't respond. And at other times, it seems overly sensitive. What is going on? Rich says that since the phone is still under warranty, it'll be worth going to the Apple Store and have the digitizer tested. If you don't have one nearby, Best Buy is now an authorized iPhone service center. A reboot of the phone will also help.
José would like to be anonymous online. How can he minimize his online footprint with Mac addresses? Rich says that most systems are encrypted now, and Google is pushing all websites to update to https. So your traffic gets more encrypted. If that's not enough for you, then randomizing your Mac address is a good way to do it. In iOS 13, for instance, Apple devices generate randomized Mac addresses while online. That's a good way to keep yourself protected. You may try using a VPN, or you can browse privately.
Joseph wants to an SD card into his phone and make it part of "adoptable storage," making the phone think that the phone is larger than it is. Rich says that Samsung doesn't allow that on their phones anymore because it's difficult to do, and if the card gets corrupted or loosened, it could prevent your phone from working properly. So Rich says that even though Android supports it, Samsung may have locked that feature out. Is there a workaround? Rich says you may be able to do it by rooting the phone, but it's not all that easy.
Chris joins us to talk about using Wider Angles. The new iPhone has a .5x ultra wide-angle lens, and often we can include things in our pictures that we don't want. So Chris recommends doing a background check to see what is in the background. Also, do a "border patrol" and check what's at the edges of your image. See what's going on as it might be intruding in the frame.
Another issue with ultra wide-angle is a slight distortion at the edges of the frame. Anything at the edge can get stretched. To avoid it, place your subject more towards the middle.
Ryan has T-Mobile and they offer 600 MHz 5G and 600 Mhz 4G. Should he wait for the One Plus 7T next year? Rich says that 5G isn't really a thing right now. It's not going to be robust and widespread enough for another year. So there's no real rush to get a 5G phone, and they're first-generation anyway which will likely have bugs or fewer features, than if you wait a year. Also, since Ryan lives in a rural area, he's not going to really be able to take advantage of 5G right away anyway.
Tony says that Apple has killed third party reminders on iCloud with iOS 13.2. Rich says that Apple has locked down a lot of things on iOS 13, and third party reminders is one of them. It's a security issue.
Scott's company is shifting to using the iPhone from laptops and needs a keyboard for it. Rich says any Bluetooth keyboard will work, and he recommends the Logitech K480 ($50) or the Logitech Keys to Go. Is there a wired option? Rich says it's possible that you could get a wired to Bluetooth adapter. But if your company locks down the Bluetooth, you may be out of luck.
Curtis has an iPhone 5S and is concerned that about the iOS 13 update. Rich says that the 5S is too old for iOS 13, but he can upgrade to iOS 12. Curtis also has an Apple Watch and it's not connecting to his iPhone. Rich says that the best thing to do is go to the Apple Store and talk to a genius. They always have the right solution to connect.
Max has an iPhone SE, and he recently upgraded to iOS 13. He bought a second one to keep, just in case. Will it work when he needs it? Rich suggests unboxing the phone and keeping it up to date as new updates occur. He doesn't know what may happen in the future. But the update runway may not be all that long. Still, if he waits to update it, the phone may not be able to connect to the update servers a year or two from now. So keep it updated.
Mike is complaining that he can't get his email on his phone in his area. Rich suspects that the email client is trying to access LTE and he may not have access to LTE. So he recommends that when Mike is in a spotty LTE area, he should go into the phone settings and drop the speed down to 3G. That is usually enough to get the proper connection.