iPhone, Android, Windows Phone, Blackberry, or feature phones.
Leslie thinks she's been hacked after she called Apple and gave them remote desktop control. Leo says that wasn't Apple. Leo suggests backing up her data and then wipe the computer completely. Do the same to the iPhone. Then create a new iCloud account and just start over. Leo would also recommend talking to her phone company about a new phone number. Ask them for a PIN number on the account.
Andy is thinking of getting his mother a Chromebook. But how can he access it remotely? Leo says that ChromeOS has remote access built-in. But he'll need to run the extension Chrome OS Remote Desktop. Set it up and then use the Chrome Browser on any PC and then navigate to hers. But he won't really have to do much with it. It's not like a Windows computer. If something goes wrong, he can always "Powerwash" it. Most of what he does on a Chromebook is online.
Gary created a series of Google Action Blocks on his phone. But when he transferred them to his new phone, the blocks got blanked and don't work anymore. What gives? Leo says that they run with the Google Assistant and it could be that the Assistant is a blank slate on the new phone. Look in the Google Action Blocks app and see if they're there. Leo adds it sounds like a flaw in this new feature. They should also be backed up by Google if your backup feature is enabled.
Jane says her iPhone 8 gives her a NO SIM warning every few days and she has to take out the SIM and put it back in. But then it'll do it a few days later. Leo says that chances are the SIM is warped and doesn't sit flat in the slot. But the good news is she can request a new SIM from the carrier. Just ask them.
Alan wants to back up his phone photos. What's the best option? Leo says that for phone pictures, The Google Photos app is the best option because he can get unlimited HiRes photo backups directly from the phone. And it can be done automatically. Once users have them online, if he wants them back, he can use Google Takeout to download them, plus anything else he's done using Google services.
If an Amazon Prime user, back up photos for free in the same way, only they can be full resolution copies.
Then there's an off-site backup option like iDrive.
Phil did an update from his Samsung mobile phone recently and now he has to reboot his phone to make his GPS work in the maps app. Should he avoid the next update? Leo says that the August update is coming and it's important to keep your phone up to date, But in reality, it probably isn't the updates. Leo recommends uninstalling Google Maps and then reinstall it. Before that, try clearing the cache in the app settings. That'll get rid of any corrupted GPS data that could be causing the issue. Leo suspects that's the issue. If that doesn't work, reinstall Google Maps.
Steven has an iPhone 11 with a waterproof case. He got a magnet and a piece of metal to mount it to his car dash. But it doesn't' stick. Will a rare earth magnet help? Leo says they are much stronger than a regular magnet. It won't hurt your phone, but it could throw off your phone's internal compass.
Dan's phone contract and his FIOS contract have both expired. So he's thinking what's next. Leo says that if you get good fiber speed, there's nothing faster. It really comes down to how much they charge for the speed you want. And then how much they say it is, vs. how much you are actually getting. $49 for 200MB down is not bad. Gigabit would be even better because it's symmetric (same up/down) for about $60 a month.
Google has announced the new Pixel 4a and discontinued the Pixel 4. Leo says that at $350, it signals that users are done paying over $1,000 for a mobile phone every two years.
TikTok will be banned on September 20th in the United States, according to the White House. Leo says that technically, the ban is only on money that is transferred out of the US to China, including ad revenue. The President has also given Microsoft the OK to buy TikTok and they have until Sept 20 to get a deal done. Not only that, but Trump wants the US to receive a cut of the deal if it happens.