iPhone, Android, Windows Phone, Blackberry, or feature phones.
Linda wants to know how to backup her iPhone text messages and print them out? Leo says to go into the settings on the iPhone and look to see that messages are being stored on iCloud. She can email messages, saved by conversation. Tap and hold, copy and then paste into an email message. She can also print messages directly from a Mac. Leo also recommends eCamm Phone View.
Hall bought an iPhone that cost him $1400. The sound is terrible. So he sent it back and Apple says the problem isn't in hardware, it's software and as such, the phone warranty doesn't apply. Leo says that the phone is a lemon and Apple needs to make it right. Even if it was software, who makes the software? APPLE DOES! So if the phone doesn't work, it needs to be replaced.
Leo picked up the new iPhone SE in white and says it really is adorable. It's nice and petite, has a great camera, and at $400 it really is the ideal smartphone for most people.
Grant is thinking of dropping his cellphone and just use Google Voice. Another option is Skype. Leo says that it could work if you use a mobile device that is data only. That's the biggest issue. Tello is one such service. But it depends on how much voice bandwidth you use, as after a set amount, Tello drops to 2G speeds. Voice takes 86kbps, and 2G is 100kbps. So it's possible.
Rick wants to do a text message mass mailing with a BCC (blind carbon copy). Is there a way to do it? Leo says there isn't using iOS because of privacy reasons. But Android messages may have a BCC option. But Android changes features all the time, so if you can do it this month, you may not be able to the next time it gets updated. There are third-party apps that can do it. The challenge though, is everyone would need to use the same app. Apps include TextPlus, Textra, Telegram (that's the one Leo likes). One way to do it would be with the group text message option.
Jerry's Android phone has run out of room. He's added an SD card to it, but how can he make space? Leo says that phone companies really shouldn't be selling 16GB phones anymore. That's just not enough room. Delete whatever apps you can and move data to the SD card. He will have to go into the settings to tell the phone where he's holding the data.
Trevor has a special needs teenager and he needs to get her a phone that has no access to the internet but can send text messages. Leo says don't completely rule out a smartphone as there are plenty of apps out there for special needs people. But it can be risky, so maybe waiting on a smartphone is a wise idea. The iPhone has excellent parental controls though. A feature phone, or flip phone, is inexpensive and you may be able to get one for free. But texting is a lot harder on a flip phone.
A zero-day bug prompted a text message to Leo that caused his iPhone to crash. It's officially known as a "remote zero click." Apple is aware of the issue and is working out a fix for the next update to iOS 13. It was discovered by a security company in San Francisco this week, along with two other zero-day exploits. Leo advises updating to the latest iOS as soon as it comes out.
Tom got a message from his iPhone 11 Pro that his phone was almost full. So he's been moving stuff off. But how does he back up his playlists? Leo says you can do it wirelessly. Go into settings and look in "about" to see what's taking up all the room. Then, you can go into the Music app and delete the music artist by artist. But in Catalina, you can still sync in the music app as you used to with iTunes. Select Sync check songs only.
OCG wants to migrate his photos from his Samsung S10 to his One Plus 7 Pro. Can he do that? Leo says that third-party camera apps often have their own galleries. The challenge is to get the photos to the new phone. He may need to do it one at a time. One option is to hook up your Android device to a computer and it'll read it as a drive. Then look for the file folder and copy it to your computer. Then attach the One plus and move it over. Use the Android File Manager.