Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

How can I improve cell service in my house?

Dead Cell Zones :(

Episode 1726

Doug from Myers Hill, NC

Doug is having trouble with using wifi calling on his older iPhone on Verizon. Leo recommends calling up Verizon and request a Femtocell (microcell). Verizon calls it a 4G Network Extender. The FemtoCell offers cellular wifi calling in areas that cellular coverage doesn't work well. It's essentially a mini cell tower connected to your wifi. And if you are nice and tell them your service won't work in your home, so you may as well not be a customer, they should send it to you for free. Don't pay for it.

Why Won't My Car Play Music From My iPhone?

CarPlay

Episode 1725

Scott from Orange County, CA

Scott's USB lightning cable has stopped working in his car. Says there's no music available on the car screen. Leo says to try a new cable to eliminate the possibility that the cable is going bad. Also, there may have been an update to CarPlay that isn't supported by the car stereo head unit. Apple may have changed something in a recent iOS update. Another option is to turn the phone off completely and then turn it back on. That'll reset the network settings. Check the stereo's website under "support" to see if there's any technote on the issue.

What Can I Do If My Apple ID Has Been Hacked?

iCloud

Episode 1723

Leslie from Riverside, CA

Leslie thinks she's been hacked after she called Apple and gave them remote desktop control. Leo says that wasn't Apple. Leo suggests backing up her data and then wipe the computer completely. Do the same to the iPhone. Then create a new iCloud account and just start over. Leo would also recommend talking to her phone company about a new phone number. Ask them for a PIN number on the account. 

Is There a Remote Desktop Feature for Chromebooks?

Chromebook

Episode 1723

Andy from Montana

Andy is thinking of getting his mother a Chromebook. But how can he access it remotely? Leo says that ChromeOS has remote access built-in. But he'll need to run the extension Chrome OS Remote Desktop. Set it up and then use the Chrome Browser on any PC and then navigate to hers. But he won't really have to do much with it. It's not like a Windows computer. If something goes wrong, he can always "Powerwash" it. Most of what he does on a Chromebook is online.

Why doesn't Android transfer Action Blocks to my new phone?

Android's Action Blocks

Episode 1722

Gary from Cheektowaga, New York

Gary created a series of Google Action Blocks on his phone. But when he transferred them to his new phone, the blocks got blanked and don't work anymore. What gives? Leo says that they run with the Google Assistant and it could be that the Assistant is a blank slate on the new phone. Look in the Google Action Blocks app and see if they're there. Leo adds it sounds like a flaw in this new feature. They should also be backed up by Google if your backup feature is enabled.

What's the Best Way to Back Up Photos From a Camera Phone?

Photos

Episode 1721

Alan from Charlton, MA

Alan wants to back up his phone photos. What's the best option? Leo says that for phone pictures, The Google Photos app is the best option because he can get unlimited HiRes photo backups directly from the phone. And it can be done automatically. Once users have them online, if he wants them back, he can use Google Takeout to download them, plus anything else he's done using Google services.

If an Amazon Prime user, back up photos for free in the same way, only they can be full resolution copies.

Then there's an off-site backup option like iDrive.

Why doesn't my phone's GPS work?

Maps on Samsung

Episode 1720

Phil from Moorpark, CA

Phil did an update from his Samsung mobile phone recently and now he has to reboot his phone to make his GPS work in the maps app. Should he avoid the next update? Leo says that the August update is coming and it's important to keep your phone up to date, But in reality, it probably isn't the updates. Leo recommends uninstalling Google Maps and then reinstall it. Before that, try clearing the cache in the app settings. That'll get rid of any corrupted GPS data that could be causing the issue. Leo suspects that's the issue. If that doesn't work, reinstall Google Maps.