Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

Why Can't I Edit iPhone Pics?

iPhone

Episode 1679

Tom from Warren, OH

Tom wants to know what Apple has done with the iPhone 11 camera. He's having issues with editing the software. Leo says that's likely because Apple has adopted the HEIC image codec, which is a new standard that not every program supports. He can change the format in camera settings, but he can also export it as RAW or JPG when sharing.  Leo says that Apple saves full-res versions on iCloud, while caching lower-res versions on the iPhone. So when users open it in the photo editor, they have to wait for the phone to download the full-res version before the app can open it.

How can I create a group text for crisis response?

Group Text

Episode 1678

Doctor Mom from San Diego, CA

Doctor Mom is self quarantining right now to remain safe. As a grandma and a doctor, she wants to stay healthy. But she's also currently on an emergency preparedness list due to being a retired medical professional. She wants to create a message chain. Leo says there's a thing called NIXLE that enables you to send group messages for emergencies. But she wants to do it in a manner that prevents group replies flooding people as well. Google Forms could be an excellent way to do it, but the responses have to be checked constantly.

How can I stop Apple from charging me for things I didn't authorize?

Apple

Episode 1676

George from Laguna Nigel, CA

George is being billed hundreds of dollars by Apple that he didn't authorize. He tried changing the credit card, and they just resubmit the bill. But he doesn't get an email from Apple letting him know the charge is being made. Leo advises going to your iTunes store account settings and look at your purchase history. It will also show subscriptions. The itemized purchase history, though, will enable you to track down where the charges are coming from. It may also be in-app purchases that are causing it and you can remove those.

How can I get email to work on my new Samsung phone?

Samsung A50

Episode 1674

Dirk from Colorado

Dirk is now using the new Samsung A50 mobile phone, but he's having issues with his AOL mailing app now. Leo suspects that the settings are wrong in the app, and you need to google your AOL app settings so you can input the right ones. Here's how - https://www.e-mailsettings.com/android/aol-mail-setup or https://help.aol.com/articles/aol-mail-mobile-mail