Mobile Phones

Tom wants to know what Apple has done with the iPhone 11 camera. He's having issues with editing the software. Leo says that's likely because Apple has adopted the HEIC image codec, which is a new standard that not every program supports. He can change the format in camera settings, but he can also export it as RAW or JPG when sharing.  Leo says that Apple saves full-res versions on iCloud, while caching lower-res versions on the iPhone. So when users open it in the photo editor, they have to wait for the phone to download the full-res version before the app can open it.

Jay wants to put a magnet on his tablet to mount it, but he's worried that it will mess up the GPS and the tablet itself. Leo says it won't. More likely, the GPS will drop out if it doesn't get a clear line of sight connection. But phone or tablet GPS is kinda notorious for being a bit inaccurate.

George is being billed hundreds of dollars by Apple that he didn't authorize. He tried changing the credit card, and they just resubmit the bill. But he doesn't get an email from Apple letting him know the charge is being made. Leo advises going to your iTunes store account settings and look at your purchase history. It will also show subscriptions. The itemized purchase history, though, will enable you to track down where the charges are coming from. It may also be in-app purchases that are causing it and you can remove those.

Mark has an iPhone 7, but it's stopped notifying him when he gets a new email or text. Leo recommends trying a different notification sound. But it could be time to back up the phone and then start over.  He can do that with iTunes. Then do a complete reset.