Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

SIM Swapping Can Easily Hack You, Even with Text confirmation

Jack Dorsey

Episode 1623

The latest scam is to convince the phone company to transfer your mobile phone number to a new SIM. Cloud Hopper is the app that does this. Once that's accomplished, the bad guys can gain control of all your apps, including banking apps with 2 factor authentication through a SIMJACKED phone. That's what happened to Twitter founder Jack Dorsey. Leo says that what he recommends is contacting your mobile service and request they use a PIN to verify it's you when seeking to get a new SIM. 

Why is My Phone Using Up Data?

AT&T

Episode 1622

Bill from Goleta, CA

Every day, data goes out from his iPhone at the same time (3,6,9 pm). Sometimes it is a small amount, sometimes it's 300 MB. What gives? Leo says what AT&T is doing is listing the data in "chunks", not what is actually happening, If it was minute by minute, Bill's bill would be 50 pages. Most likely the phone is "phoning home" to various apps, doing app updates, etc.

New Phones are Hitting the Market

Apple

Episode 1622

New phones are hitting the market starting right now. First out the gate was Samsung with the Galaxy Note10. But it's over $1100!  Next up is the Google Pixel 4, probably coming in October. The iPhone 11 is also rumored to arrive soon, and there's an Apple event scheduled for the next two weeks. Huawei will put out the Mate 30 on September 18th, if you can get it. It's the first major phone launch since the company was blacklisted. It will also be the first without Google apps and services. Just Android.

Why is my iPhone X Max dropping calls?

iPhone X Max

Episode 1621

Dave from Laguna Beach, CA

Dave has an iPhone X Max Plus and he's been frustrated with dropped calls, missing contacts and photos, and lousy quality video. He talked to Verizon and they don't know what to do. He talked to Apple, and three weeks later, they don't know either. Leo says that the problem is, that you can replicate the issue for the Apple Genius to see it. Apple used to have gold standard quality control. But lately, that's fallen terribly. So it's likely a lemon. If Apple is trying to help you, great. If not, well, it may be time to get a new phone.

Why can't I use my Maps app in my car?

Apple Maps in Carplay

Episode 1621

Danny from Prescott, AZ

Danny is getting different results using his Map app in his three cars. Two of his cars has his maps apps working great in them, but his Hybrid doesn't work well at all with his maps app at all. Leo suspects that Danny's hybrid may have something in its design that prevents the phone from triangulating its position with GPS satellites. Some electric cars don't have AM radios because of interference from the electric engine. So it may be that there's interference going on.

Is Cellphone Radiation Safe?

 iPhone 7

Episode 1620

Max from West LA, CA

Max has read that the iPhone 7 emits twice as much radiation than any other phone and he's concerned his wife is being exposed. Leo says that radiation coming off a phone is "non-ionizing," which means it poses no harm to people. There is no evidence that cellphone use contributes to brain cancer. In fact, brain cancer statistics have gone down over the same time as smartphone use has gone up.

Leo Got the Samsung Galaxy Note 10

Episode 1620

The phone is out now, in an inopportune time, with the new iPhone coming out in a few weeks, and Google's Pixl 4 coming soon. The Note 10+ has 12-hour battery life, and a three-lens camera - Telephoto, Medium, and very wide angle. It also has a lidar camera called "Time of Flight" that bounces radar off it to create a 3D model or image. 

What makes the Note 10 more interesting is the small stylus to write up notes with. You can even create the notes with the phone turned off. And it does a great job with handwriting recognition. It's almost flawless. 

How can I sync audio books to my iPhone?

iBooks

Episode 1619

Richard from Paducah, Kentucky

Richard is visually impaired and has been listening to an audio book he converted from iTunes. But his phone won't play it. Leo says that audio books usually have an M4B standard to provide for bookmarking, and many audio players don't support it. It also gave him multiple copies of it. How can he bypass iTunes and play it? Leo says Richard could try iBooks. It will not only play audio books, but it can sync. But Richard says iBooks will only support purchased items. Leo says it will.

Are Cell Towers Harmful?

Cell Tower

Episode 1617

Theresa from Westminster, CO

Theresa has been hearing about 5G and recently found out they're getting a new cell tower in her neighborhood. Is living near a cell tower safe? Leo says absolutely, there's no real issue with radiation: it's a myth. It's also really small, and the energy of radiation decreases exponentially as it gets farther away from the tower. So there's no need to worry. But the big challenge of 5G is that it requires more towers. The real evidence is, that it's harmless. Think about how often you hold a cellphone to your head: there's simply not enough energy to do any damage.