iPhone, Android, Windows Phone, Blackberry, or feature phones.
Curtis has an iPhone 5S and is concerned that about the iOS 13 update. Rich says that the 5S is too old for iOS 13, but he can upgrade to iOS 12. Curtis also has an Apple Watch and it's not connecting to his iPhone. Rich says that the best thing to do is go to the Apple Store and talk to a genius. They always have the right solution to connect.
Max has an iPhone SE, and he recently upgraded to iOS 13. He bought a second one to keep, just in case. Will it work when he needs it? Rich suggests unboxing the phone and keeping it up to date as new updates occur. He doesn't know what may happen in the future. But the update runway may not be all that long. Still, if he waits to update it, the phone may not be able to connect to the update servers a year or two from now. So keep it updated.
Mike is complaining that he can't get his email on his phone in his area. Rich suspects that the email client is trying to access LTE and he may not have access to LTE. So he recommends that when Mike is in a spotty LTE area, he should go into the phone settings and drop the speed down to 3G. That is usually enough to get the proper connection.
Ann complains that her iPhone won't charge in her car anymore. She gets a message saying "accessory not supported." Rich suspects that the port in her mobile device could be a bit dirty and blowing it out could help improve the connection. But it could also be time to get a new cable. They do stop working after a while and that message usually indicates a degrading connection. For the fastest, go with a USB-C to Lightning cable.
Trina is having issues with green dotes appearing on her iPhone photos. Rich says that there may be some reflection going off the lenses. It shouldn't happen, but lens flares do happen when users aim the camera towards a strong light source. Rich recommends using SnapSeed's healing mode to solve it. It works really well.
Dr. Bird spends a lot of time in remote areas photographing birds. Dr. Bird wants to know how he can attach an antenna to his Samsung Galaxy S7 so he can make a better cellular connection. Rich suggests looking at products from WeBoost. They can work for extending the cellular range. But if he's out in the middle of nowhere, he won't be guaranteed a signal where cellular coverage doesn't exist. That's where satellite phones come into play.
Micah has to get a new iPhone and he's thinking about the iPhone 11 Pro because of the camera. Leo says that's a great option, because the iPhone 11 Pro is going to have a new computational photography technique called "deep fusion." Micah is going to love it.
George's wife updated her iPhone to iOS 13.2 and it's crashed. Verizon put a new SIM card. The Apple Store did a DFU reset and when they went to restore apps from iCloud, many of the apps don't install. Leo says that it's not uncommon for sync to stall. Try turning the phone off, wait a few minutes and then restart it. Then repeat the sync.
John says that when he does a search in messages plus, it takes a while to find them. Too long. Leo says that in an Android phone, John has probably saved gigabytes worth of data, and if it's not indexed, it could take that long. Leo recommends trying PULSE.
Pictar has devised a totally different kind of Selfie Stick. Recently the CEO of Miggo / Pictar, Rafy David, came by the Gizneyland studio to give us a look at how it works. The company says that the Pictar Smart Stick is the world's most advanced selfie stick with a 6-button control panel built into the handle. You'll be able to perform a variety of useful functions even when the stick is fully extended.