Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

Samsung's Folding Phone Breaks Easily

Samsung Galaxy Fold

Episode 1584

The infamous $2,000 Samsung Galaxy Fold folding phone has been reported by reviewers to break after just a day or two of regular use. Leo says this is the reason why early adopters should avoid bleeding edge technology. Samsung says that two of the reviewers removed a protective film that was required to keep the phone in shape, but other reviewers had debris that got jammed into the hinge causing the screen to crack. That's normal use. While Samsung says that reviewers were mistreating the phone, Leo's advising users not to buy this one.

How Good is the Motorola Moto G7?

G7

Episode 1583

Jose from Modesto, CA

Jose is looking to buy a Moto G7 unlocked and wants to know Rich's opinion on the phone. Rich thinks the Moto G7 is a great phone that works on all major carriers while sporting a decent processor, a big screen, and a fine camera (under bright light) for the price. Rich says a phone does not have to cost $1000 like the iPhone and Samsung S10+, and Jose should have a satisfactory time with the Moto G7 through T-Mobile.

Is Google Fi Good for International Travel?

Fi

Episode 1583

Don from Victor, MT

Don has a Samsung Galaxy S9 and they're going to take a cruise to the Baltic soon. He wants to know if he should sign up with Google Fi before he does. Rich used to buy the SIMs, which is the best way to do it. Don should check out Prepaidwithdata.wikia.com for what is the best in the countries Don is travelling to.  He can also try getting a MiFi Mobile Hotspot. That way he can use it overseas with multiple devices. He can also try using the Passport plan with his carrier. He can also check out Verizon's international options, which offer 2G coverage for free for users. 

Is it Safe to Send Documents Scanned by my Phone?

Google Drive

Episode 1583

Dolores from Lancaster, CA

Dolores wants to know if it's safe to scan images of documents and send them to her attorney. Rich says it depends on the app itself.  Take proper precautions and use a reliable/reputable app. Rich uses Google Drive to scan apps on an Android phone. On the iPhone, scan the document with Apple's NOTES app, or with Scannable.

Once she's scanned them, then she wants to be sure she can send them securely.

Why Does my iPhone Screen Go Dim?

 iPhone 8

Episode 1583

Rose from Los Angeles, CA

Rose is having issues where her iPhone 8 screen just goes dim. Rich says that there is a sensor on her phone that will go dim if it gets obscured. Rose should clean her screen, or check that if her case is interfering with her phone's sensor. It may also be a failing sensor, so bring it to the Apple Store and have them run diagnostics to determine what's going on. 

Are 3rd-Party Phone Carriers a Good Deal?

cricket

Episode 1583

Steve from Calabassas, CA

Steve wants to know a good off-brand cell service that runs on the back of a major carrier (called MVNOs). What is he not getting for the cheaper price? Rich says it depends on what he wants out of the carrier. A lot of times, the virtual operators limit data speed when we access the network. It's like being stuck in the slow lane. But we get what we pay for. So it comes down to what Steve needs from the service. Also, look at the coverage maps to be sure the carrier has the best coverage in the area. 

Should I Switch to T-Mobile?

TMobile

Episode 1583

Mark from Pomona, CA

Mark has a Samsung Note 5 and needs to upgrade.  He's on MetroPCS, but he's looking to move to T-Mobile. Rich says that since Mark bought an unlocked Verizon phone, he was bound to run into problems using it from MetroPCS. Rich recommends buying a Samsung Note 9 directly from Samsung. Mark will get a purely unlocked phone from the factory, which will be updated by the carrier when he takes it to a new carrier. But Rich says that T-Mobile does a lot of deals on things, and Mark will likely get the best deal from them.

Chris Marquardt ... the Picture Seen Around the World

Chris Marquardt

Episode 1583

Chris says that scientists have used computational photography to take the world's first picture of a black hole 53 light years away. The image was actually created using thousands of different images from the largest camera in the world, the Event Horizon Telescope. It's actually eight telescopes all around the globe, that create a virtual telescope the size of a planet. Then all those telescopes take pictures of the same spot over and over again, using the rotation of the planet, and then merge that image data to create this image of the black hole. 

Should I Buy an iPhone 7+?

 iPhone XR

Episode 1583

Barbara from Huntington Beach, CA

Barbara has an iPhone 6, but she needs a new screen. Would the iPhone 7+ be a good upgrade? Or should she buy the newer iPhone XS Max? Rich says that the iPhone 7 is three generations back, so it could depend on the price. $425 seems a bit pricey compared to what the iPhone XR gets her. Also, a phone three generations back would have to still work with new apps that require more horsepower. So Rich says the iPhone XR is a better buy because she's putting her best foot forward for the future.

Why can't my iPhone Charge to 100%?

 Apple battery case.

Episode 1583

Mike from Portland, Oregon

Mike has an iPhone and is using the Apple battery case. But he can never get the charge up to 100%. What gives? He took it to the Apple Store and the geniuses want him to reset, then set it up from scratch. Rich says always set up a phone from scratch, rather than restore the apps from iCloud. And if there's an app that's draining the battery, users are more likely to recognize it from scratch, rather than restoring from iCloud. But Rich also recommends looking to see if Mike's battery is affected by the recent recall.