Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

Did an iOS update break my phone?

iOS 13

Episode 1698

Beverly from Sierra Madre, CA

Beverly says that after the last iOS 13.4.1 update on her iPhone, she has to reboot her phone to run any app. Leo suspects that the update was corrupted when downloaded. He recommends backing up your phone and then wipe it and reset your phone. Connect the phone to your PC via USB and then use iTunes to run the encrypted backup and wipe it. Erase all the content and everything. See if that solves the problem. If it does, then you can restore that backup.

Should I return my Pixel 4 XL and get a Samsung S10?

Samsung Galaxy S10

Episode 1696

Tom from Toronto, CAN

Tom just got the Google Pixel 4 XL smartphone, but he saw that the Samsung Galaxy S10 is now the same price. Should he switch? Leo says he really likes the Pixel 4 because it's a pure Google experience. You get a lot of junk with a Samsung phone that unless you like it, you don't really need it. The S10 is a very nice phone, and the screen is as good as it can get. But is it worth getting rid of your Pixel? Keep in mind that the Pixel will be updated quicker because it's pure Google.

How Can I Get Remote Internet Access On the Road?

mifi

Episode 1693

Kathy from Southern California

Kathy's daughter got a new job and she needs remote internet access. How can she do that without tethering to her phone? Leo says tethering her phone is probably the best option out there. But she could get what's called a MiFi card, which will provide cellular data and a wifi access point for up to five different devices. Contact the wireless carrier.

How Can I Back Up Texts and Print Them?

iPhone

Episode 1693

Linda from Los Angeles, CA

Linda wants to know how to backup her iPhone text messages and print them out? Leo says to go into the settings on the iPhone and look to see that messages are being stored on iCloud. She can email messages, saved by conversation. Tap and hold, copy and then paste into an email message. She can also print messages directly from a Mac.  Leo also recommends eCamm Phone View.

Shouldn't Apple replace a defective phone?

iPhone 11 Pro Max

Episode 1692

Hall from Chattanooga, TN

Hall bought an iPhone that cost him $1400. The sound is terrible. So he sent it back and Apple says the problem isn't in hardware, it's software and as such, the phone warranty doesn't apply. Leo says that the phone is a lemon and Apple needs to make it right. Even if it was software, who makes the software? APPLE DOES! So if the phone doesn't work, it needs to be replaced.

Can I drop my cell service and just use Google voice for a phone number?

Google Voice

Episode 1690

Grant from White Bear Lake, MN

Grant is thinking of dropping his cellphone and just use Google Voice. Another option is Skype. Leo says that it could work if you use a mobile device that is data only. That's the biggest issue. Tello is one such service. But it depends on how much voice bandwidth you use, as after a set amount, Tello drops to 2G speeds. Voice takes 86kbps, and 2G is 100kbps. So it's possible. 

How can I send group text messages with BCC option?

Blind Carbon Copy (BCC)

Episode 1690

Rick from Glendale, CA

Rick wants to do a text message mass mailing with a BCC (blind carbon copy). Is there a way to do it? Leo says there isn't using iOS because of privacy reasons. But Android messages may have a BCC option. But Android changes features all the time, so if you can do it this month, you may not be able to the next time it gets updated. There are third-party apps that can do it. The challenge though, is everyone would need to use the same app. Apps include TextPlus, Textra, Telegram (that's the one Leo likes). One way to do it would be with the group text message option.