Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

How can I record live conversations?

Episode 1644

Jonathan from Pittsburgh, PA

Jonathan wants to record the conversations he has with friends. Leo says that your mobile phones are great for that. You can not only record with decent quality, but you can also trigger it with a smartwatch. Apps include Just Push Record, but every phone has an audio recorder built-in. But remember, you'll need permission from anyone else you're recording. 

Can I get my iPhone battery replaced?

Episode 1644

Charlie from Hanover, MA

Charlie says that his old iPhone 6S is losing battery life. Leo says that your phone is just plain old. The batteries of mobile phones usually handle about 500 complete charges. After that, they start to degrade quickly. Unfortunately, Apple's $39 battery replacement deal has passed, and as such, it'll cost over $100 to get it replaced. 

He bought a battery from Amazon, but the phone says it charges less. Leo says changes are, Charlie got a counterfeit battery from Amazon. Go to Apple. Pay the $100 and let the genius replace it. It's worth it. 

How can I use my phone in Japan?

AT&T Passport

Episode 1643

Sarah from Studio City, California

Sarah is a professional artist who's traveling to Japan for an art gallery showing of her paintings. Will she have trouble connecting with her mobile device? Rich says it used to be that way, but now he recommends checking out prepaidwithdata.wikia.com. You can also call AT&T and get their Passport. It's $10 a day and it will cover mobile data charges around the world. The other option is to rely on your hotel wifi. You can also download Google Maps before you leave the hotel. It'll be listed under "offline maps" and it won't use your data. Apple Maps will also work well in Japan.

How can I get my contacts into my new phone?

Samsung Galaxy Note 10

Episode 1643

Karen from San Pedro, CA

Karen had to get a new phone, but she didn't get her email contacts. What can be done? Rich says that since Karen had a Samsung Galaxy mobile device, all her contacts should be backed up to Google. But Karen had her email through AT&T, and if you go into AT&T's webmail interface, those contacts should be there and you can export them. But if there's nothing in the address book, then Karen has lost them all since she no longer has her contacts on her computer and tablet, she can export the contacts into a main file. Then you can import them to Google Contacts.

How can I go paperless?

Going Paperless

Episode 1643

Christina from Bonsall ,CA

Sarah would like to go paperless in her office. How can she do that? Rich says that Sarah's Samsung Galaxy Note 10 has a built-in scanner capability and you can simply take a picture of your stuff and then use a scanning app that will then store your documents into the cloud, like in Evernote or Google Drive. Evernote's premium edition lets you search within it. But it's also proprietary, so Rich says that Google Drive is a better option. Scannable is Rich's favorite (iOS only). Google Drive will also directly scan using the "plus sign."

Why am I Being Charged More on My Cellphone Bill?

T-Mobile

Episode 1642

Jeff from Knoxville, TN

Jeff has a straight talk through Walmart and is looking to move to T-Mobile, where he was promised two phones for $55. But now, he's been billed for $100 extra every month. So now they're saying they didn't mean $55 total, but $55 each. What can he do? Rich says it sounds like the company didn't give him the right deal and saddled him with extra fees. If it's less than 30 days, he could just return it and cancel your service. If it's beyond the return window, then he may be stuck for the duration of the deal.