Media

Marcy is tired of the high cost of cable after that initial bundle deal. She's ready to cut the cable. Leo says that you have to read the fine print in your bundle deal to see what the details are. Usually, they raise the rate pretty dramatically. Marcy went scorched earth and canceled her service, then waited a few months to get the next offer. Leo says you can do that, but you can also threaten to cancel and ask to speak to the retention specialist. They can give you a better bargain.

Judy has documents on a flash drive and is having trouble getting them open. She's wondering if iCloud saved them? Leo says not automatically. There is a possibility that since Judy uses Microsoft Word for her documents, Word saves to OneDrive by default. So there's a good chance they are there.

George is having issues converting his old VHS videotapes to digital. The old app that he's using, called the Elgato EyeTV isn't capturing the video. Leo says that the new eyetv company is now called Corsair and he says it's a good company. But there's likely no new driver for and old version of the software to support the latest macOS. Mac recently went to 64-bit only, dropping support for older 32-bit versions of the software. So you may need to buy the latest 64-bit version. But there should be a try before you buy option. So download it first and see. 

Mike has been watching videos on youtube and wants to screen grab various shots. But when he does, it's terribly pixelated, like a multi-generational copy. And Windows just gives him an error. Leo says to open the file with a photo editor and see if it's better. Leo recommends Irfanview. Leo also recommends trying to make a PDF of the image and then printing that. It could be a print driver issue.