Your internet connection, web sites and services.
Internet and Web
Grover isn't happy with his internet service through his cable provider. What are his options? Leo says that bandwidth is shared in the neighborhood. If he lives in an older neighborhood, the internet may be slower because there isn't enough bandwidth to go around. Newer neighborhoods may have laid down more cable and as such, faster internet. Leo recommends going to DSLReports.com and entering the zip code. This will tell not only what is available in the neighborhood, but reviews from neighbors will also show.
William's computer was hacked and he knows who did it. He was the victim of a phishing scam that nabbed him after he clicked on an email link. Leo says William should change all his passwords, wipe his hard drive and start over. But call the police first. If you can prove the information, call the police and then bring the computer to them.
Jeff hates airpods. Leo agrees. They're awful. Very uncomfortable and way too easy to lose. Jeff also gets frustrated that his iPhone always seems to slip into silent mode. Leo says that's why he has a plastic case that has a lip on it, so the switch won't accidentally slip into it. Jeff is also perplexed that he can download a 30-minute chunk of air traffic control animation from WebTrack, but when he downloads another, he loses the first one. How is that happening?
Bruce is frustrated that he can't watch Major League Baseball where he lives because it's blacked out. Leo says that blacking out sporting events was created fifty years ago, and it's a policy that needs to be changed. You could stream using a VPN, but a lot of streaming companies block them.
Stacy's mom likes a radio station in Pittsburgh, but it will only work on radio.com. Is there a way to get it directly on from her Amazon Echo? Leo says that if it's on TuneIn, then you can get it directly. If not, check IHeartRadio. You may be able to set it up using the Echo App, but it's not an easy process.
Johnny Jet got back into the air this week, after a 2-month break for the birth of his second child. Flying on American, Johnny Jet says that the airline company has terrible management and only pays their flight crews when the door has been closed. Travel Tip - Bring a bag of chocolate for the flight crew. They'll appreciate it.
After upgrading his iPhone 6S+ and his son's iPhone 7 to 13.1.2, Rich's phones began to get a bunch of old email notifications from Apple's mail application. Leo thinks it could be something within his iCloud client that's causing his phone to popup old email notifications, so it's best to check there. It is also possible that during the update to 13.1.2, the update could have done something to the iCloud application on Rich's phones. Unfortunately, when these issues occur with the app on the phone, it can be reflected in the iCloud client.
Jeff has an eCommerce site with Squarespace and they have an abandonment cart feature. Is it worth the money? is there another way to see that without paying the price for it? Leo says that it may be worth it if sales are brisk. According to studies, up to 70% of sales are abandoned before the sale is completed, so having those analytics could be beneficial. Leo recommends calling SquareSpace and ask for a free trial.
Dan upgraded to OS X Catalina last week, and he's starting to get a warning that Google will be able to read, delete and compose email in his account. Leo says that isn't from Google. He suspects that Dan may have an extension installed in Safari that's causing that, or that it could be a standard European GDPR warning message. But even if he approves it, he can revoke the permissions in settings. But first, look at extensions. Safari-Preferences-Extensions.
Dan signed up for a VPN recently, and he can't use it with his banking, Netflix or other apps. Leo says that the bank is probably blocking it. VPNs can break IP-based authentication. BBC iPlayer, for instance, blocks VPNs, because you're not paying for the TV license fee. Netflix does it because it doesn't want another region to be watching content that isn't available for licensing reasons. Banking activity is encrypted, so you don't really need a VPN for it. Google has also been pushing for HTTPS encryption with every site, so if every site is encrypted, there's no real need for VPNs.