Internet and Web

Your internet connection, web sites and services.

Why Did My Email Client Stop Working?

Episode 1697

Benjamin from Pacific Palisades, CA

Ben has a twelve-year-old Mac that runs Entourage for his email client with AOL. But it has stopped working. Then it started working again a month later on its own, then stopped receiving mail a month later. Leo suspects that AOL may be the culprit. But also, Entourage hasn't been updated in years because it was discontinued by Microsoft in favor of Outlook. But Leo doesn't like that option either because both store email in one giant file, forcing Ben to rebuild it when it gets corrupted. It's a terrible way to do email.

Twitter Announces Employees Can Work from Home Forever

Episode 1697

Twitter announced this week that their employees can work from home and don't ever have to come back to the office. Leo says that this could be a new emerging trend, where companies allow ther employees to telecommute. The result could also be that people will be able to live where they can afford, rather than living in expensive areas. But it may also mean that companies will pay their employees less if they live in cheaper areas. But companies are also battling for the best talent, by offering amenities. Working from home will be part of that.

Should I buy a WiFi 6 router?

WiFi 6

Episode 1696

Ted from San Diego, CA

Ted wants to know if he should get a DOCSIS 3.1 modem. Leo says that not everyone is supporting the DOCSIS 3.1 standard, especially for WiFi 6. But it'll certainly be future proof your system for the foreseeable future. How about a WiFi 6 router? Leo says that WiFi 6 routers are out, sure, but they just announced WiFi 6E, and those routers will be out later this year. And any current WiFi 6 router won't support it. Another thing to consider is that you won't get WiFi 6 benefits if your devices are only WiFi5 compatible. So it depends on what your current gear supports.

Why am I getting odd autocomplete suggestions in Outlook?

Microsoft Outlook

Episode 1696

Mike from Banning, CA

Mike is getting some strange autocomplete suggestions when he addresses an email in Outlook. Leo says that Mike can change or turn off autocomplete in the Outlook settings. It should just autocomplete from the contact list, but if it's not doing that, then you can disable all autocomplete suggestions and do it the hard way. Look for an option to autocomplete from contacts and leave that enabled. But turn off everything else. It should be your mail settings.  Leo also recommends moving over to Gmail. The autocomplete is much better and focuses on contacts.

What's causing my mesh network to slow down?

eero Station

Episode 1696

Ryan from New York City. NY

Ryan has noticed his WiFi speed has drastically dropped off as of late. Leo says that with everyone at home now, there's a lot of people working at home, streaming, and doing other things online that cause a lot of congestion. Ryan says what's odd is that his mesh router network gets faster if he unplugs one of the satellites. Leo says your mesh network shouldn't slow down if you have an extra satellite connected. The benefit of Mesh is that it has its own backchannel for access point communications. Leo also says that Google's mesh router speed is definitely slower than others like Eero.

Why is my email bouncing back?

Domain Name Service

Episode 1696

Jim from Pleasanton, CA

Jim has been having issues with his email bouncing back on him. It happens with four different hosts. Leo says that the ones that are bouncing are from older ISPs like Earthlink. Gmail adheres to all modern standards, and it may be that those hosts are misconfigured, especially since they all started to happen on the same day. It sounds like Gmail has a new standard protocol enabled that is preventing these carriers from going though to and from Gmail. It'll likely be fixed soon, but it's likely a new Gmail protocol. 

Is There an HDMI Webcam Adapter for Streaming?

atem mini

Episode 1695

Bernie from Lakewood, Colorado

Bernie ordered a Blackmagic ATEM Mini to learn how to do video streaming and switching. But he hasn't gotten it yet. Leo says that it works great as an affordable streaming device. But he has a problem with connecting his webcams because it requires HDMI in. Leo says that he uses DSLRs because they offer clean live HDMI out. Is there an affordable USB to HDMI adapter?

Johnny Jet and the Big Beef

Johnny Jet

Episode 1695

Johnny Jet is in a big beef with Air Canada after they canceled his flight and refuses to give him a refund. In fact, the Department of Transportation had to announce again that airlines are required to refund the money within 7 days of cancellation. Airlines are also starting to see more activity this week and are now starting to take passenger's temperatures before allowing them to board. In Hong Kong, they tracking passenger movements to be sure they haven't been exposed.