Hardware

Laptop or desktop computers and any components within.

Why is my Universal Power Supply Beeping When I Plug in a New Printer?

Ricoh

Episode 1616

Rob from Tarzana, CA

Rob recently replaced his laser printer. But since he connected it, he gets a beep on his backup power supply. Didn't happen until he plugged in the printer, and when he turns it off, it stops beeping. Leo suspects that the battery may be wearing out and it's pulling too much of a load. As UPS wear, the capacity may go down, and a little extra in wattage can make the UPS choke. Plus, Rob may need to plug it into a different circuit, not a different plug. He might need the next model up. 

Is Bitlocker Safe?

Bitlocker

Episode 1616

Mary from Lisbon, North Dakota

Mary recently installed an SSD into her computer, as well as Bitlocker. Now she's getting a blue screen of death. So she started over, without Bitlocker, and got a BSOD again. Sandisk told her to update her laptop BIOS, and that worked. But Sandisk also said not to put encryption on an SSD. Leo says he encrypts every SSD drive. His phone is encrypted and they are SSDs. In fact, Windows Pro has Bitlocker built-in! And some turn on Bitlocker at the factory. So Mary is fine to use it, as long as she doesn't lose her password. 

Why am I Getting Stuck in the Boot Cycle on Windows?

Windows 10

Episode 1616

Chip from Cherry Hill, New Jersey

Chip's PC is stuck in the boot cycle and eventually goes to a black/blue screen of death while updating Windows 10. Leo says he has a hunch that the hard drive is stuck and Windows can't find a particular file. If he can't go into safe mode, then the next option is to download a WINDOWS ISO and put it on USB with the installer (media creation tool). Then reinstall Windows from the USB key. But he can also run the recovery utility before reinstalling. If that doesn't work, the hard drive may be dead.

How can I prevent an Apple Watch from causing a rash?

Apple Watch Series 4

Episode 1615

Earl from Alpine, CA

Earl's wife has an Apple Watch, but she gets a rash when she wears it. Leo says that nickel can cause a rash, and there is no nickel in it. So that may be the cause. But it could be the wristband, so try a new wristband. You can also get an AppleWatch case that will cover the entire watch, except for a small opening for the sensor. You could try that. But it won't be able to measure heart rates. Leo says the YNIWA is $9 on Amazon. 

Can I turn an old laptop into a Chromebook?

Chromium

Episode 1615

Dean from Hannibal, Missouri

Dean has an old XP laptop that he wants to put ChromeOS on. Can he do that? Leo says that Chromium is the version of ChromeOS that does that, and NeverWare is the company. but it doesn't work with every laptop or computer. What you can do is download it to a thumb drive and then try and install it, but Leo also recommends looking at Linux. Xubuntu is designed for the low end, older computers. So it's perfect for what Dean needs. 

Should I wait to buy new Apple products?

MacBook Pro

Episode 1615

Tom from Chicago, IL

Tom wants to know if Leo is going to buy any new Apple products soon. Leo says he has learned to wait, and he's been told that Apple will be announcing new iPhones next month. He's also heard rumors of two new iPads, based on registration in the EU for new iPads. They will likely be low-cost iPads. But Leo's favorite rumor is a new MacBook Pro without the butterfly keyboard, which Apple is believed to of abandoned in favor of older scissor-style keys. If it happens, it'll be in October and he'll be buying it. So Leo advises waiting until at least next month.