Hardware

Laptop or desktop computers and any components within.

How can I Make Sure My Power Device Doesn't Blow Out?

player piano

Episode 1743

Dan from St. Petersburg, FL

Dan converts regular pianos into player pianos for a living. He wants to know how he can make sure he isn't drawing too much amperage or wattage and damage the power device. How can he prevent that? Leo says that in general, a power brick won't work if it doesn't match the wattage. Leo says that watts are volts times amps. So watts are where he'll want to be careful. So take the volts and multiple by amps, and see what voltage it can take. Both should be on the power supply or adapter.  

What Do I Do to Give an Old Laptop To My Grandkids?

Windows

Episode 1743

Jimmy from Pennsylvania

Jimmy wants to recycle his old laptop by giving it to his grandkids. Leo says he will want to wipe the drive. There is a temptation to give it as is so that they'll have programs, etc. But it's far more secure to wipe the drive and start over. The good news is that Windows 10 is an entitlement for the computer, not the user. So he can use the Windows Media Creation Tool to put Windows 10 on a USB and then format the drive and reinstall Windows.

How Can I Get My Printer to Wirelessly Print Without Google Cloud Print?

Pixma

Episode 1743

Chris from Ithaca, NY

Chris is having issues with her Canon Pixma printer, wirelessly printing from her Chromebook. Leo says that Google Cloud Print has been discontinued. But she should be able to still print to the printer on the local network. Look to see if the printer can log into WiFi. If the Pixma can't log into the network separately, then Chris needs software provided by Canon to log into the printer and set it up.

Leo says that Canon probably hasn't made a Chromebook driver, and thus it may not work unless they put out a driver. But if Chris can see the printer, that's half the battle. 

Why Can't I Log Into Google Voice?

Voice

Episode 1743

Bob from San Diego, CA

Bob is having trouble with Google Voice. It won't let him log in. It just "beach balls." Leo says to try clearing out the cache of the browser. Or try a different browser. See if he can log in from a different browser. That's the easiest solution. Download Firefox. Bob can't do that. His computer is too old. Leo says that there comes a point where a computer can be so old that other applications can't support it.