Hardware

Laptop or desktop computers and any components within.

Scott Wilkinson ... less precise

Scott Wilkinson

Episode 1707

Scott joins Leo to talk about the new microLED technology which can use Local dimming to increase contrast with greater precision. The smaller LEDs are, the smaller the zones that brighten independently. That translates into a greater dynamic range. 

In other news ... CES is determined to hold the conference in January. Scott says he won't go because he doesn't want to be exposed to the CoVid19 virus.

How Can I Use My Microsoft Extended Warranty if Stores Are Closed?

Microsoft

Episode 1707

Bonnie from Los Angeles, CA

Bonnie isn't happy about Microsoft closing all stores because she bought the extended "Assure Plan." Leo says that Microsoft will provide the same services through Microsoft.com, but Bonnie says it doesn't allow her to see what's going on with the computer one on one. Leo says that by deciding to not reopen all 86 stores, Microsoft is taking a loss of a half-billion dollars. Leo says to contact Microsoft directly and demand a refund. They should definitely give Bonnie one.

How do I regain access to my data with an new user account in Windows?

Windows 10

Episode 1706

Tom from Los Angeles, CA

Tom is having issues with Windows denying access to his hard drives after creating a new user account. It says "access denied." Leo says that could be a permissions system since it's a multi-user system. Go into security settings and take ownership of the contents of the drive. Sometimes the issue is a hardware issue where the drive is protected by a password in BIOS, but Leo doesn't think that's the case since Tom created a new user account. So taking control of the data through Windows security settings is the answer.

Should I install the Windows 10 2004 update?

Windows 10 2004 Update

Episode 1706

Dwight from Bismarck, ND

Dwight wants to know if he should install the latest 2004 Windows 10 update or wait. Leo says that 2004 is like 1909 and 1903 before it: a FEATURE update. There's nothing in there you absolutely have to have. And since many people are complaining that many things get "broken" with 2004, it's perfectly OK to wait. But Leo also thinks it's largely safe to update if there are a few features you have to have.

Why won't my laptop boot up?

iFixit

Episode 1706

Tom from Dayton, OH

Tom has a Lenovo Yoga 910, but he's getting a boot-up failure message. After trying a few times, it will boot up. Leo suspects that the hard drive is starting to fail. It's a typical problem with spinning drives. It could be that the head is sticking, a power supply problem, or that when the hard drive heats up, it starts to work as usual. Leo advises backing up your data, just in case. Easy fi: replace the hard drive.

Sam Abuelsamid ... GiddyUp

Sam Abuelsamid

Episode 1706

Sam Abuelsamid joins Leo to talk about the Mustang MachE, an electric SUV Crossover with the DNA of a Ford Mustang. It's the first EV from Ford designed from the ground up. Sam also says it signals where the industry of a  whole is going, with software-defined features and functions that can be unlocked and upgraded once in the field and sold to customers. GM is also planning for over the air software updates with the same concept. 

What's the best Chromebox for $500?

Acer Chromebook

Episode 1706

John from St. Petersberg, FL

John is working from home and needs to get a  new computer. Would a Chromebox work? He already has a Chromebook, but it's too small for daily use. Leo says that you can get Chromebooks in just about any price and performance level. It just depends on how much John wants to spend and what he needs. John's budget is $500. Leo says that the ASUS Chromebox 3 is a good option starting at $300. It's an i3 processor and 4K graphics. But you can upgrade to an i7. But that's almost $1000. If you want a Chromebox, that's the brand Leo would go with. What about Linux? Can he buy a Linux machine?

Apple to Announce new computers with custom designed ARM Processors

Apple's Custom Processor

Episode 1706

Tomorrow is the virtual keynote for Apple's annual worldwide developer's conference (WWDC). Leo expects announcements of new desktop and laptop computers, but the big news is that Apple is set to announce moving to their own in house designed ARM processors, leaving the intel platform behind. But Leo also expects that the price of these new ARM-based computers will be higher than their Intel models.

Meanwhile, Apple is closing all stores again due to a rise in CoVid19 infections.

Why Does My Printer Only Print Half a Page?

HP

Episode 1705

Evelyn from Van Nuys. CA

Evelyn's HP laser printer only prints the top half of the page and gives up. Leo suspects it may be software, but a laser printer works like a Xerox Machine and as such, may need maintenance.  The printer drivers may need to be reinstalled. Go to HP.com and download the latest software for it. But laser printers are so cheap now, it may just be time to get a new one.