Backup and Recovery

Best backup practices and recovering lost data.

Can I recover the erased data on my hard drive?

SSD

Episode 1617

Josh from Mesa, AZ

Josh's computer "went off the rails" when he did RoboCopy and wiped his hard drive. So now, he needs to talk about data recovery on his hard drive. Leo says that if there's a software issue, or if you deleted a file, the data is still there until you overwrite it. Leo recommends RECUVA. But if the data has been overwritten, you really can't get the data back, not even from Drive Savers. This is why you should always back up your hard drive, ALWAYS.

Is Bitlocker Safe?

Bitlocker

Episode 1616

Mary from Lisbon, North Dakota

Mary recently installed an SSD into her computer, as well as Bitlocker. Now she's getting a blue screen of death. So she started over, without Bitlocker, and got a BSOD again. Sandisk told her to update her laptop BIOS, and that worked. But Sandisk also said not to put encryption on an SSD. Leo says he encrypts every SSD drive. His phone is encrypted and they are SSDs. In fact, Windows Pro has Bitlocker built-in! And some turn on Bitlocker at the factory. So Mary is fine to use it, as long as she doesn't lose her password. 

Why is my cloud restoration taking so long?

The Cloud

Episode 1615

G. Scott from Minnesota

G. Scott installed an SSD into his computer and it's booting up faster by a factor of ten. Leo says that's because of faster drives and that's what SSDs buy you. But he's been restoring up the older drive using OneDrive and it's taking a long time. Leo says that's because it's working in the background. But it's also duplicating files. Leo says that's annoying. G. Scott may want to try using the OneDrive app. It may eliminate the duplication since OneDrive identifies files using a hash. If it sees a different hash, it knows it's been changed. 

Can I Buy More Cloud Storage for my Samsung Phone?

Samsung

Episode 1614

Hope from McComb, Mississippi

Hope wanted to know if she can upgrade her cloud storage through her Galaxy Note 9. Leo is pretty sure that Samsung will sell her more cloud storage if she wants to, and it's a good idea to back up phone data. She can buy more, but it may be for select carriers. But she can also use Google Photos, which offers free unlimited high-resolution storage, and she can upload automatically with a simple check of a box.

Why Can't Time Machine Complete My Backup?

Time Machine

Episode 1604

Kevin from Bellflower, CA

Kevin just returned from an Alaska Cruise and downloaded all the photos and videos, but his Time Machine backup will not complete it due to insufficient free space. Leo says it sounds like his hard drive has run out of room. Even with 20GB of free space, Time Machine may be taking a snapshot of the drive locally, before backing it up. Choices: Free up space on the internal drive or buy a larger one. 

The chatroom says that if the external drive can't be seen, Time Machine will make the backup locally. So make sure it can see the external drive. 

Do I need more than one backup?

The DAM Book 3.0

Episode 1601

Phil from Arvada, Colorado

Phil has noticed that Carbonite's backup fees keep going up, and they seem to be more focused on business plans lately. Leo says that business is where the real money is, but Carbonite is still doing consumer backup plans. But if Phil has several cloud-based hard drives, does he really need it? Leo says that's only something Phil can answer. But if Phil is a photographer, he really needs to back up his data using a 3-2-1 backup strategy. Three backups, on two different forms of media, one off-site.

How can I clone a recovery partition?

Windows 10

Episode 1599

Glen from Las Vegas, NV

Glen has an old Toshiba laptop running Windows 10. Recently, he bought a new SSD drive for it, and when he cloned the old drive, it wouldn't clone the recovery partition. Leo says it may be available to it because it's considered a separate drive. Don't do it partition by partition: just clone the entire drive. But the recovery partition isn't a traditional partition, so that may be why. But you can always download Windows 10 Media Creation Tool and use that on a thumb drive as your recovery.