Backup and Recovery

Best backup practices and recovering lost data.

Are there free backup options to iDrive?

iDrive

Episode 1706

John from Moorpark, CA

John wants to know if he needs iDrive anymore when he also has Microsoft One Drive. Leo says that the problem with One Drive is that it only syncs whatever you put in the dedicated folder. iDrive, by contrast, backs up everything and has versioning, or multiple versions of the same file. DropBox is starting to do that as well. iDrive also has a snapshot feature, which will take a snapshot of your drive that you can restore to should your drive get compromised.

How Can I Get Data Off an Old External Drive?

NewerTech Universal Drive Adapter USB Bare Drive Adapter

Episode 1703

Gustavo from California

Gustavo has a 20-year-old Powerbook Mac that he hasn't turned on in years. He plugged in an external hard drive, and somehow the Powerbook now views the hard drive as empty. Can he recover it? Leo suspects that the age of the drive caused the drive to fail. Or the cable may have failed. Or even the external box itself. Leo recommends taking it out and connecting it to a more modern computer.

Why can't I connect to my NAS?

Synology NAS

Episode 1698

Scott from Binghamton, NY

Scott is having issues with his Synology NAS. He can't access it remotely. Leo says it sounds like a settings issue and he recommends going into the router settings and see if the router can see it. Then reserve the DNS number that's listed for that Synology. If it doesn't, there could be a problem with your router or with a power surge that fried your board. But that's unlikely. 

How Do I Recover Data Off an Old Drive?

Recuva

Episode 1695

Michael from Illinois

Michael changed his laptop to a 2TB hard drive, but as he tries to move his data over to the old drive, it can't be read. Leo says the best way is to get a $35 USB dongle that turns your old hard drive into a USB external drive. But Michael says that he gets a message requiring it to format. Leo says the drive may have corrupted and died. He recommends trying to use Recuva to recover the lost data, but it may be a mixed bag as to what it can recover and what it can't.

How Do I Easily Back Up Google Photos Files Onto a Hard Drive?

Photos

Episode 1687

Rob from Arlington, TX

Rob uses Google Photos to back up his phone's photos. He wants to get those Google Photos pics onto a hard drive. Leo recommends Google Takeout, which allows users to download data from their Google features (including Photos). It allows users to download in a variety of formats and helps to avoid disaster if they get locked out of their account. 

Can I open email from an old iMac into a new client?

2009 iMac

Episode 1686

Joe from Miami, FL

Joe has a 2009 iMac with a bunch of emails on it, dating back to 2003. He wants to know how to open them in another email program, along with the contacts as well? Leo says it varies according to the email program you use. Leo says that since Apple Mail exports to MBox, you can open that format into just about any other email client. You can even open them in a text editor to see what's in it. Apple Mail will import them easily, and Thunderbird should be able to as well. Leo also recommends using SuperDuper to back them up. 

How Do I Move My Pics From My Hard Drive to Another Drive?

Google photos

Episode 1685

Stacy from Commerce township, MI

Stacy's hard drive is filling up after scanning a ton of photos. Her computer only has two USB ports. Does she need a hub in order to connect a USB thumb drive with an external hard drive? Leo says no. She should be able to plug them both in, and then drag from one to the other. But remember, if she deletes those images off the thumb drive, she still only has one copy. She should have three. Use Google Photos to upload them. Flickr gives 1000 photos for free. Shutterfly is free. And if she is an Amazon Prime user, she gets free photo backup as well.