Best backup practices and recovering lost data.
Backup and Recovery
Don is blind and wants to know if you can run iDrive from the keyboard. The accessiblity isn't all that great. Leo says that the best outcome is to talk to iDrive about it, and Leo can help. Send him an email at firstname.lastname@example.org.
Stacy needs a laptop that can run a certain GPS program. Can he restore his backup data from iDrive onto a new computer and will it work? Leo says yes. It'll restore the data and all he will have to do is install the software. Then it'll be ready to go. But remember that if he's planning on uploading the backup, it may take a while to do. But it may be a good idea to make sure the GPS program will still work. If the company doesn't offer the GPS as a download, it may not be using the servers anymore. Can he back up the programs with iDrive too? Leo says no.
Robert recently bought a new Mac and created a second Apple ID. How can he merge his two Apple IDs together? Leo says he can't. Apple won't allow it. But that's OK, all he needs to do is log out of the new Apple ID, and log into the old one. Just use it for everything.
Edward has been trying to use two different computers to access the same data. But he thinks that Microsoft One Drive has taken the data off Google Drive and put it in his one drive account. And now it's missing. Leo says that's not really possible as One Drive can't really access Google Drive and take data off it. So there has to be something else going on.
Hugo wants to know why companies pay ransomware when they should normally have a backup to their data and network. Leo says that's a good question. Oftentimes, though, the ransomware isn't triggered right away. It lies in wait. Meanwhile, hackers browse around, looking for valuable data to steal and other weaknesses. The hackers will also look for where the backups are stored and seek to disable the backups or lock them up as well. Then, once the recon is done, the malware is triggered, bringing the network down.
George's IOCell NAS lost connection after he upgraded to Windows 10. Leo says that what's important with a RAID NAS is having it built into the firmware. If the operating system itself is doing the reading with drivers, it's possible that the NAS company hasn't a driver for Windows 10. As such, Windows can't see it.
Western Digital's My Book Live Network Attached Storage has been hacked due to an exploit discovered in 2018 and was never patched. Hackers can run a program of their own making taking advantage of it. A hacker has searched for numerous My Book Lives and executed a script to erase them, leaving many without the backups they were relying on. Western Digital's solution is to have users unplug their MBL from the Internet while they research the hack. Will WD issue a fix?
Dave uses iDrive as his main backup option, but he wants to be sure he has a good backup to his backup. This is mostly for his media collection, which amounts to 1000s of songs and DVDs. He has an 8TB hard drive. Leo says there are three kinds of backup ... image backup for quick restore, a standard data backup, and then an incremental backup, which is used for when people update a file and the backup only archives those changes. This could also include versioning. Then once people restore from the full backup, they can then restore the incremental changes as needed.
John's friend has a Windows computer from her deceased husband that she can't log into. It's used though. Leo says the best thing to do is start over if she doesn't want the data off it. Download the Windows 10 Media Creation Tool, save it to a thumb drive, and then plug it into the computer. Then boot to it, and reinstall Windows. It'll wipe the drive and give her a pristine version of Windows.
Joe is putting his family history together. This includes all the photos and videos as well. But the problem is, he has a few hundred zip disks and doesn't know how to access them. He has a zip drive, but he needs a parallel to USB converter. Leo says he can get them on Amazon for a pretty decent price. But he will need to get one that has the right connector. It's the iEEE 1284. He also wants to be sure he doesn't get one that's for printers. It has to be bidirectional.