Backup and Recovery

Best backup practices and recovering lost data.

Is my network safe from ransomware?

Types of Ransomware

Episode 1714

Steve from Newport Beach, CA

Steve's data center got attacked by ransomware. Fortunately, they had two locations and was able to shut one down, clean it, and then reinstall with only 3 hours of downtime. Leo says that's fantastic. But a hot backup can let the ransomware spread to your backup. So the key is to keep the second network only connected every three hours. That will give time to take down the infected network before the next sync connection time. 

Why isn't my iDrive backing up all my files?

iDrive

Episode 1712

Micah from Maine

Micah is getting an error message every night after backing up with iDrive (a sponsor of The Tech Guy radio show) that says that five files have failed. What gives? Leo says to look in the View Logs option by ctrl-clicking on the icon. It could be a permissions issue for that file, or a file you don't want to be backed up anyway. So look to see what files are failing in the View Logs. Odds are, it's a permissions issue.

Why can't I reformat my backup drives?

Synology DiskStation DS620slim 6-Bay NAS Enclosure

Episode 1712

Kyle from Oskaloosa, Iowa

Kyle has a home theater PC loaded with media and backups on ten different hard drives that he swaps out. Leo calls that a JBOD (just a bunch of discs). But Kyle is having an issue with the drives getting errors while erasing and starting a new backup. Leo says that the flaw could also be in the backups themselves. It also changed to MBR (master boot record) and cut the drive storage in half. He also can't reformat it with GUID using Windows 10. Is there a special utility he can use? Leo says there is an MBR to GUID command in Windows.

Do mesh routers support Time Machine?

Network Attached Storage

Episode 1710

Michael from Sacramento, CA

Michael says the time has come to let go of his Apple Airport and update to a new router. Leo says new mesh technologies do a better job and Apple hasn't kept the Airport design up to date. But Michael uses Time Machine to back up his Mac. Do any of the mesh systems offer USB support? Leo suggests going with Network Attached Storage or NAS and backup that way. That will work with any router. Leo prefers Synology, and you'll also need to buy the hard drives to put into them. A good two drive model would work great, and it supports Time Machine. It also backs up to the cloud.

Are there free backup options to iDrive?

iDrive

Episode 1706

John from Moorpark, CA

John wants to know if he needs iDrive anymore when he also has Microsoft One Drive. Leo says that the problem with One Drive is that it only syncs whatever you put in the dedicated folder. iDrive, by contrast, backs up everything and has versioning, or multiple versions of the same file. DropBox is starting to do that as well. iDrive also has a snapshot feature, which will take a snapshot of your drive that you can restore to should your drive get compromised.

How Can I Get Data Off an Old External Drive?

NewerTech Universal Drive Adapter USB Bare Drive Adapter

Episode 1703

Gustavo from California

Gustavo has a 20-year-old Powerbook Mac that he hasn't turned on in years. He plugged in an external hard drive, and somehow the Powerbook now views the hard drive as empty. Can he recover it? Leo suspects that the age of the drive caused the drive to fail. Or the cable may have failed. Or even the external box itself. Leo recommends taking it out and connecting it to a more modern computer.

Why can't I connect to my NAS?

Synology NAS

Episode 1698

Scott from Binghamton, NY

Scott is having issues with his Synology NAS. He can't access it remotely. Leo says it sounds like a settings issue and he recommends going into the router settings and see if the router can see it. Then reserve the DNS number that's listed for that Synology. If it doesn't, there could be a problem with your router or with a power surge that fried your board. But that's unlikely.