Backup and Recovery

Best backup practices and recovering lost data.

How can I backup both Windows and iPad without iTunes?

iTunes

Episode 1625

Octavio from Fontana, CA

Octavio wants to make a switch to iOS, but he wants to know how he can do backup while on the road and not use iTunes? He wants to also backup his Windows machine with the same option. Leo says that if you want a "trust no one cloud backup" then there really isn't going to be a solution. But a local backup is your best bet for that, and that means a NAS (network-attached storage). Leo likes Synology. It'll backup every machine, except Octavio's iPad. Your only option there is to iCloud directly or through iTunes.

Can malware get onto my backup?

Malware Types

Episode 1623

Martin from Hayward, WI

Martin has a backup running on his computer all the time, and he's worried that malware can get onto it. Leo says that current malware is "wormable" and can actually take advantage of Microsoft's networking, spreading through the network. It's called "eternal blue." So if you have hot storage that's online and current, you have to treat it as vulnerable. The only real good backup is a disconnectable backup. 

Why is My Backup Failing?

EaseUS

Episode 1622

Steven from Cranston, RI

Steven wants to replace his existing backup with a new one. He tends to use a thumb drive. But the backup fails and can't backup shadow copies or system restore points. Leo says that malware can be removed by an AVS and that could affect the system restore points because the AVS expects his backup to be infected as well. Leo says that Shadow Copying is a relatively new thing that Microsoft has added, which runs in the background. Leo says that EaseUS is a good backup solution. Imaging is a good thing to do as well.

Did I lose my photos?

Windows 10

Episode 1620

Joe from Brea, CA

Joe is a high school computer teacher, and he had scanned a bunch of photographs that he scanned on his computer. He took that folder and moved it to another folder, but it disappeared and was replaced with a file cabinet folder. Leo says that a CAB file is a compressed folder. He searched the entire computer for the folder, and it was gone. Fortunately, he had a backup. But what happened? A virus?

Can I recover the erased data on my hard drive?

SSD

Episode 1617

Josh from Mesa, AZ

Josh's computer "went off the rails" when he did RoboCopy and wiped his hard drive. So now, he needs to talk about data recovery on his hard drive. Leo says that if there's a software issue, or if you deleted a file, the data is still there until you overwrite it. Leo recommends RECUVA. But if the data has been overwritten, you really can't get the data back, not even from Drive Savers. This is why you should always back up your hard drive, ALWAYS.

Is Bitlocker Safe?

Bitlocker

Episode 1616

Mary from Lisbon, North Dakota

Mary recently installed an SSD into her computer, as well as Bitlocker. Now she's getting a blue screen of death. So she started over, without Bitlocker, and got a BSOD again. Sandisk told her to update her laptop BIOS, and that worked. But Sandisk also said not to put encryption on an SSD. Leo says he encrypts every SSD drive. His phone is encrypted and they are SSDs. In fact, Windows Pro has Bitlocker built-in! And some turn on Bitlocker at the factory. So Mary is fine to use it, as long as she doesn't lose her password. 

Why is my cloud restoration taking so long?

The Cloud

Episode 1615

G. Scott from Minnesota

G. Scott installed an SSD into his computer and it's booting up faster by a factor of ten. Leo says that's because of faster drives and that's what SSDs buy you. But he's been restoring up the older drive using OneDrive and it's taking a long time. Leo says that's because it's working in the background. But it's also duplicating files. Leo says that's annoying. G. Scott may want to try using the OneDrive app. It may eliminate the duplication since OneDrive identifies files using a hash. If it sees a different hash, it knows it's been changed. 

Can I Buy More Cloud Storage for my Samsung Phone?

Samsung

Episode 1614

Hope from McComb, Mississippi

Hope wanted to know if she can upgrade her cloud storage through her Galaxy Note 9. Leo is pretty sure that Samsung will sell her more cloud storage if she wants to, and it's a good idea to back up phone data. She can buy more, but it may be for select carriers. But she can also use Google Photos, which offers free unlimited high-resolution storage, and she can upload automatically with a simple check of a box.