Kyle's dad recently passed away and due to Covid restrictions, he wants to be able to set up a virtual memorial. Leo says that a lot of funeral houses do offer that, but if they don't, he can do it himself using a smartphone. If everyone in the family is on Facebook, then using Facebook Live would be the easiest option. YouTube Live is also an option. That would be the most universal and he won't need an account to watch it. Go out and get a tripod and special phone mount that would help to keep the image steady. Then open the app and go live. It'll stream.
While on Zoom, Karen has an issue where her image freezes while her audio stays the same. Leo says a slow internet connection can cause that. She had Spectrum come out and replaced the modem and router, and that's when it started. Leo adds that it could also be an issue with her webcam. Check using Facetime. If it freezes there, then it's not Zoom, it's a wider video issue.
Amy is a second-grade teacher and they are getting ready to head back into the classroom for doing zoom calls to her student. The problem is, her wifi hubs keep dropping the internet signals. She's told her cordless phones are causing the problem. Leo says it could be, depending on what frequency the phone is operating at. 2.4 GHz is a very congested spectrum and cordless phones operate on that, so it could be interfering.
But Leo suspects there could be other problems as well.
Carl is a teacher and is struggling with internet lag while doing distance learning, even though he has a UVerse provided wifi extender to help with the problem. Should he buy his own? Leo says that just because you have an extender, that doesn't mean there isn't another issue. It could be your bandwidth is too slow. And WiFi is often not the best way to handle video conferencing. Wiring your connection will always be faster and better. More consistent. You also want to pay attention to your upload speed. If your upload video speed is too slow, it's going to cause lag.
John is a teacher and his Dell XPS computer is just too old to handle the strain of distance learning through Zoom video conferencing. Leo says that computers age exponentially faster than most devices, and at 11 years old, it's high time John upgraded. The Dell XPS 13 is a great machine. But John wants a desktop this time around. Leo recommends getting one with a solid-state SSD drive. Don't get a hybrid model. SSD drive prices have reached the point where it's not only affordable to buy your desktop with one, but customers can get one that huge. 1TB of storage would be plenty.
Pente's Chromebook has an issue of stalling during a Zoom meeting. Leo says that the Chromebook could be underpowered for video conferencing and as such, have problems keeping up. But it could also be an issue with the Chromebook's radio or network card. You get what you pay for and if the Chromebook is a budget model, it may not be able to handle the bandwidth. You can help by making sure there's no other tab or extension running.
A higher-priced Chromebook will have a faster processor, more memory, and better quality parts.
Joe does Zoom with his friends, but he can't see his video. Leo says to check the video settings and make sure it has the right camera selected. Make sure the camera is turned on and any shutters are open. Some webcams have one on the lid for privacy. Also, look in the settings to make sure your camera is actually enabled. The camera may be turned off as a security feature. Double-check in another camera app to see if it works to be sure.
Glen is fed up with Windows 10 updates breaking his system or forcing him to use the Edge browser when he'd rather use Chrome. Leo says that Microsoft is doing too much with bi-annual system updates. Lately, his windows are going outside the borders of his screen after he clicked a link in an email. Leo says that there is a default setting for Edge in system preferences that you can disable. So it won't force you to use Edge.
Alan wants to know if Zoom is still a security risk? Leo says he's becoming less and less trusting of Zoom because they are giving law enforcement backdoor access to user accounts, and has canceled the account of an American activist. They have also done little to fix the security issues that have been cropping up, short of just requiring a password. Leo prefers JITSI, an open-source video conferencing solution that's free and you can start your own server for even more privacy. It's very easy to do.