Mary's Yahoo email account was hacked, and in the process, all her contacts in her address book got deleted. Is there any way to retrieve it? Leo says that Mary probably had her account hacked through her "secret" questions which can be guessed using a brute force attack. Once hacked, her account was used as a spam account. But it may be that her account wasn't hacked at all, and her email address was spoofed instead. That means they just can pose as Mary by using the "reply to" field.
Andy forgot his password to his Yahoo mail account and he's having trouble resetting it. Leo says the process of answering the secret questions by going to the log in and then click "I can't access my account." You'll then be asked your secret questions. This is also a good idea to add second factor authentication so that when you do reset, it'll let you know via your cellphone. Try that as well.
Leo says that a security guru would say that under no circumstances should he use a public Wi-Fi network unless all traffic on that network is encrypted, and the best way to do that is with a VPN. It encrypts all the traffic coming from a phone or computer all the way to a VPN server, which could be something he runs in his home, or a provider runs for him. At some point, everything he does is on the public internet, but at least his traffic wouldn't be broadcast to the entire coffee shop.
Stan says that Yahoo's ads are popping up now in his email and he can't get rid of them unless he pays for Yahoo Pro. Is there any other way he can get rid of them? Leo says that Yahoo is a free service and the price he pays is in seeing ads. If he wants to pay for Yahoo Pro, then he won't see the ads. He could also do this with a toolbar called "AdBlock," but Leo feels it's unethical to avoid the ads if he's expecting the service for free.
Robert has an HTC One and wants to keep copies of his email on the server that won't disappear when he deletes the email locally. Leo says that it's important to be sure the POP server settings are correct. He should make sure that the settings in his webmail are enabled for POPmail. Make sure it's port 995.
Angela is doing some banking and she's discovered a different picture on Yahoo Mail, and it worries her that she's being routed elsewhere. Leo says she just has to look in the URL bar, where the address is yahoo.com. That confirms she's where she wants to be. Yahoo does have a protection site at protection.yahoo.com that has a photo verification for when someone logs into different computers, or to prevent people from being "phished" by a counterfeit site.
Bob says that Yahoo hasn't delivered important emails to him and he needs to prove that he never received it. Leo says that people can prove they sent the emails, but they can't really prove he received them. It's a "he said, she said," situation. Leo also says that it's possible that Yahoo considered the email SPAM and placed it in the spam filter. If he checks the Yahoo spam folder, it should be there, but if he empties that regularly, then it's gone. Adding the sender to his address book may prevent it from getting put into the spam folder.
Yahoo! Mail is changing the design of the web interface, and Neal is having problems adjusting to it. He can choose the "basic" layout, but there will be no way to go back to the layout he's used to. Leo says that this new "purple" version of Yahoo! Mail is pretty good, however.
Allison's Yahoo mail got hacked last weekend, and she spent all weekend with technicians to fix it. She's worried she lost all her contacts. Leo fears that the technicians that charged her $200 to fix it were actually hackers pretending to be Yahoo customer support. Leo thinks they probably made her situation worse by installing key loggers and other exploits that'll turn her computer into a botnet zombie.
Winn has been having trouble downloading his Yahoo Mail with Outlook 2010. Leo says to delete the account completely from Outlook and re-enter it. It may also be that Winn has to buy the Yahoo pro account to have Pop3 access. Leo suggests dumping Yahoo and using Gmail instead. Gmail can collect all email for him and keep it central. It's also better at fighting spam.