Maggie is on Yahoo and she's thinking of moving her email account since they're going to be sold. Leo says that Gmail is a great option. It's what he uses. If she wants to pay and avoid ads and prevent a service from scanning her email for ad keywords, then FastMail is a great option. She can also set up her Yahoo mail to forward to her FastMail account, so she doesn't have to cancel it.
Perry has his life on Yahoo and he can't find his password. He wants to reset it, but it requires a cell phone number and his cell phone doesn't work. Leo says that with this unique situation, the solution would be to write Marissa Mayer at Yahoo and ask if she can help. She'll likely assign a high level tech support person to help. But there's a good chance that he won't be able to get it unless he can remember the password.
Lou's Yahoo Mail account got hacked and has been used to send out spam. He's changed all his passwords, but he's worried that they now have control of his iPhone. Leo says that didn't happen and Lou is being understandibly paranoid about it.
Leo advises changing the password and then turning on two factor authentication. This is usually done by giving Yahoo his phone number and then they will text him if his password is being changed. He'll input the code and then the password gets changed. This prohibits someone from changing the password unless they steal his phone first.
Peggy wants to back up her Yahoo mail using Carbonite. Leo says that Carbonite will back up a basic set of files by default. But it will back up other files if she sets it to. She'll have to do that within the Carbonite's settings.
If you've had your email account hacked, then it may be time to take further security measures to keep it from happening in the future. Here are some simple steps you can take right now to better secure your account:
- Change your account password
Robin is getting those emails that seem to be bounced from her own Yahoo email account. Leo says that's likely a "spoofed" return email address, but it's always wise to change the password just in case. She should use a password vault so it can generate long passwords which can't as easily be hacked. But Leo also says there's something fundamentally wrong with Yahoo's email security and Leo advises getting off it. Go with Gmail instead.
Margie has an iPad 2 with iOS 8.1. Now she's finding that she can't get Yahoo Mail. Leo says that there's an issue with iOS that corrupts the name of Yahoo Email. One way to fix that is to remove the account, and then add it back with the full email address.
Another option is to bypass the use of Apple Mail and use Yahoo's own app. She should also update to iOS 8.2.
Nancy is having trouble getting her Yahoo email using the iPad Mail app. Leo says there is a good Yahoo Mail client that works really well. Leo thinks that Yahoo itself is a frustrating experience and Leo prefers to use Gmail. She could tell Gmail to go get her Yahoo mail for her and download it into her Gmail account.
She also saw that her mail was automatically deleted from her Yahoo account. Can she get it back? Leo says it shouldn't automatically delete. Leo advises getting rid of Yahoo and using Gmail.
Diane wants to be able to save her email messages from Yahoo Mail locally to her computer as a form of backup. Leo suggests using an email client, and he recommends Mozilla Thunderbird. This program stores email in a very standard mbx, or mailbox format, that other programs can also understand. That way, if Thunderbird were to go away, Diane would be able to easily be able to still look at her messages with any text reader.
Greg hears that POP 3 is going to be obsolete and that he should go with and IMAP through Microsoft Exchange for an extra cost. Is that true? Leo says that it is, but he recommends going with Gmail instead. He could also buy the Google Apps account, and they do a great job with organization and spam filtering. IMAP will also work better with iOS devices. Leo also says he can shop around and get a better deal on IMAP. But Leo uses Gmail.