Yahoo Mail

Why won't Yahoo Mail take my password?

Password

Episode 1531

Mike from Santa Monica, CA

Mike is having issues logging into Yahoo at home. It says he's using the wrong password at home, but it takes it at work. Leo says one way to test it is to type out the password in notepad and then copy and paste it in. If that works, then he'll know it's not a problem on his end. It could also be a corrupted cookie in his browser. He should try using another browser, or clear the cookies in his browser and try again.

Mike also wants to disable the password challenge on his phone. Leo says that is dangerous to do, but he can turn it off in the phone's security settings.

What's a good webmail alternative to Yahoo?

Gmail

Episode 1391

Rom from Culver City, CA

Tom hears that Yahoo Mail is getting shut down and he's worried because he has over ten years of emails he could lose. What should he do? Leo suggests getting a Gmail account and then going into the settings and enabling the mail forwarding option, which will grab all the Yahoo Mail and save it to his new Gmail account. That way he can transfer all the mail and start using Gmail. Leo uses it every day. Tom should also register a domain name for himself and use it with Gmail, it will forward all the mail, and he can change it whenever he wants.

Was my Yahoo account hacked?

Yahoo Mail Login Notice

Episode 1350

Howard from Chatsworth, CA

David is worried that his account may have been hacked as part of the big Yahoo hack. Leo says it could have, and he should change his password immediately. Yahoo is notoriously terrible with their email security and no one knows if it'll improve when Verizon buys it. Leo advises opening up a GMail account and then set it to get his Yahoo Mail. He can then move all his old email over, disconnect Gmail from Yahoo, and delete everything from his Yahoo account.

What email client should I use?

Mozilla Thunderbird

Episode 1330

Frank from Monrovia, CA

Frank is having issues with Windows 10. Applications, especially Windows Live Mail, are disappearing from the task bar. Leo says that Windows Live Mail has become "depricated," with the end of life in January. Sounds like it's time to go with another mail client. Frank is with Verizon and that usually means he'd have Yahoo or Frontier mail. Leo recommends using Gmail, though. Then he can use Thunderbird by Mozilla instead of Live Mail. Or he can just use Gmail's browser client.

Why are there so many addresses in my Yahoo address book?

Episode 1321

Margie from California

Margie is getting a ton of suggestions from autocomplete when she starts entering an email address in Yahoo mail. She can hover the mouse over the unwanted contacts and hit the X to delete them, but that could be a herculean endeavor. Sounds like Yahoo has screwed up the address book. Leo says it's not going to get better and he suggests shifting to Gmail. She can even set Gmail to get her Yahoo Mail and forward it.

Has my email address been hacked?

Episode 1311

Matt from Sacramento, CA

Matt has a friend who uses Yahoo exclusively and his account has been compromised. Leo says bounce backs happen to all of us. It's called spam scatter. Spammers don't use their return address -- they spoof it with someone else's address. He just got his email selected by the spammer and there's nothing he can do about it. The good news is that sooner or later, they'll move on to a different address.

Why does the font change in my browser while I'm typing?

Episode 1299

Richard from Burbank, CA

Richard has noticed the fonts change while he's using Yahoo Mail, and is wondering why that's happening. Leo says that there's something about his browser that is causing it. He may be accidentally hitting the keyboard combination while he's typing. It's usually "Control +" that he would hit. If he's using Chrome, then it sounds like a bug in Yahoo's javascript. Since it's being sold off by Yahoo, it's likely that they're not really addressing issues like this. The issue has been going on since 2012 and there's not much in the way of answers. He could try resetting his browser.