Karen has a Windows 10 computer that gives her a message saying her settings are out of date. Leo says Windows won't send that message to her. But her mail program would. And since her mail has disappeared, then it may be that since Verizon is selling Yahoo, AT&T is telling Karen to update her settings. She will want to go into the mail program and delete the account. It won't delete the mail, just the portal to get it. Then Karen will have to re-add it using her login and password. The credentials Karen used to use won't work anymore. Use mail.yahoo.com moving forward.
John's friend is trying to log into mail.yahoo.com and he can't sign in, but his wife can. Leo says that Yahoo wants to do two-factor authentication now, so it may be that he has to change his password and update his settings. There may be issues with his Verizon.net email, which is preventing him from accessing his Yahoo account. Verizon also owns AOL. What Leo recommends is getting the hell away from Yahoo and going to Gmail. What Leo suspects is that Yahoo deactivated his account due to suspicious activity.
Karen wants to know what free email service she should use. She has Yahoo and she keeps getting triplicate newsletters. Leo recommends Google Mail (Gmail). They don't read mail for ads, nor do they charge. Gmail is a much better solution. She could also configure Gmail to get her Yahoo Mail if she chooses.
Mike is having issues logging into Yahoo at home. It says he's using the wrong password at home, but it takes it at work. Leo says one way to test it is to type out the password in notepad and then copy and paste it in. If that works, then he'll know it's not a problem on his end. It could also be a corrupted cookie in his browser. He should try using another browser, or clear the cookies in his browser and try again.
Mike also wants to disable the password challenge on his phone. Leo says that is dangerous to do, but he can turn it off in the phone's security settings.
Tom hears that Yahoo Mail is getting shut down and he's worried because he has over ten years of emails he could lose. What should he do? Leo suggests getting a Gmail account and then going into the settings and enabling the mail forwarding option, which will grab all the Yahoo Mail and save it to his new Gmail account. That way he can transfer all the mail and start using Gmail. Leo uses it every day. Tom should also register a domain name for himself and use it with Gmail, it will forward all the mail, and he can change it whenever he wants.
Derrick wants to move away from Yahoo. Leo advises going with Gmail. He can even tell Gmail to go get his Yahoo Mail to centralize it. Then he can gradually wean himself off it. FastMail is another good option.
David is worried that his account may have been hacked as part of the big Yahoo hack. Leo says it could have, and he should change his password immediately. Yahoo is notoriously terrible with their email security and no one knows if it'll improve when Verizon buys it. Leo advises opening up a GMail account and then set it to get his Yahoo Mail. He can then move all his old email over, disconnect Gmail from Yahoo, and delete everything from his Yahoo account.
Frank is having issues with Windows 10. Applications, especially Windows Live Mail, are disappearing from the task bar. Leo says that Windows Live Mail has become "depricated," with the end of life in January. Sounds like it's time to go with another mail client. Frank is with Verizon and that usually means he'd have Yahoo or Frontier mail. Leo recommends using Gmail, though. Then he can use Thunderbird by Mozilla instead of Live Mail. Or he can just use Gmail's browser client.
Margie is getting a ton of suggestions from autocomplete when she starts entering an email address in Yahoo mail. She can hover the mouse over the unwanted contacts and hit the X to delete them, but that could be a herculean endeavor. Sounds like Yahoo has screwed up the address book. Leo says it's not going to get better and he suggests shifting to Gmail. She can even set Gmail to get her Yahoo Mail and forward it.