Stan has an email account with Verizon.net, but now he can't log into it. Leo says that Verizon bought Yahoo and then recently sold it, and since then, people have been having trouble logging into their accounts. It may also be that since Stan's account is a very old account, and he has since canceled the phone service, it may be that the company simply turned it off. Or turned the servers off. Verizon has retired its email service as well. Either way, this is becoming a common problem.
Cheryl is having trouble logging into her SBC email. Leo says that Cheryl has a "legacy email," with SBCGlobal, which was sold to AT&T and then outsourced to Yahoo. As such, Leo just thinks that the SBC log-in has expired and is no longer working. So Cheryl will likely have to transition to ATT.net for all her email needs if she wants to stick with that company. Try going to AT&T's web portal and try signing in with the same credentials.
Verizon has decided what to do with Yahoo, as they rebrand to Yahoo Plus and will go behind a paywall.
Michael is getting a message from Yahoo that he will lose access to his account if he continues to use Internet Explorer 11. Leo says that's the most recent version so that doesn't make any sense. But if Yahoo is not going to support Internet explorer anymore, then what may be happening is that Robert has compatibility view on. Michael should go into IE Tools and uncheck "use Microsoft compatibility lists." That will send a mixed message to Yahoo that he's using the wrong version.
Mary heard that Yahoo's new owner, Verizon, can read her email. Is that true? Leo says yes. It can read your email, photos, files, etc. in order to do facial recognition, offer targeted ads, etc. Leo says that Verizon's never been big on privacy. So it's not a surprise. Worse, they'll also be looking into other personal information. So you have to think about whether you want to agree to that or go with an alternative. Leo recommends Google.
Kimberly is having issues with her U-Verse internet access after wiring her computer directly. She sees things on her browser she doesn't like. Her "IT guy" says it's an IP issue. Leo says someone is overthinking it. It's not an IP issue. IPv6 is invisible, so that shouldn't make a difference. Not all sites are secure, the only ones that are should be the ones she's giving private information to. And a log in form could be secure while a page is not. Yahoo isn't the greatest ISP to rely on, either.
Claire had a Yahoo email account and forgot to reset her recovery phone number, so she's now locked out of her account. Leo says that she can try and log into the general Yahoo.com. If that works, then she should be able to go into her account and change the phone number.
Rick has had a Yahoo account for most of his digital life. But now his daughter is trying to get him to use Boomarang, and it only works with Gmail. So he's decided to migrate over to Gmail. Leo says that Gmail is a great option, but if he's looking for professional level support, then subscribing to Google Apps may be the solution. The chatroom says that GSuite is an option. It's $4.16 a month per user with support.
Margie is getting a ton of suggestions from autocomplete when she starts entering an email address in Yahoo mail. She can hover the mouse over the unwanted contacts and hit the X to delete them, but that could be a herculean endeavor. Sounds like Yahoo has screwed up the address book. Leo says it's not going to get better and he suggests shifting to Gmail. She can even set Gmail to get her Yahoo Mail and forward it.