xfinity

Why can't I port forward on my Comcast router?

Arris TG1682G (Standard Comcast Router)

Episode 1641

Joe from Knoxville, TN

Joe has switched his parents over to Comcast for internet access and TV, and he's having a hard time opening ports through the router for their alarm system. What can he do? Rich says to try what Xfinity recommends here - https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway. If that doesn't work, then it may be that the port forwarding capability of Xfinity is limited. Rich also says to make sure the firmware is updated.