Henry wants to save his Word documents to his iPad. Leo says that by default, Word saves to OneDrive. So you can open a file up using the One Drive app. You can even use DropBox. Saving to the cloud is much better.
Sharon has Microsoft Office 2016 and wants to know if she can install that on her computer for a class she's using. Leo says that she could probably try using the Web-based version of Office first. Nearly everything is available for it. But can she install more than one version of office on her PC? She wants to use 16, but her instructor wants her to use a newer version. Leo says she can, but it takes a custom install.
Margaret is using Salesforce and working with PDF documents. She needs to figure out a way to transfer those documents into an editor like Word. How does she get them back into Word easily and quickly without having to reformat? Leo says that Salesforce wants users to import them as CSV files, but that strips the document of all formatting. Margaret isn't alone, this seems to be a common complaint with Salesforce. As for how ... it's such a simple thing, but there doesn't seem to be a way to do it.
Katie edits her student's papers using Microsoft Word on a Mac, and now after a new update, the formatting is all screwed up in a Windows version of Word. Leo says that in theory, Office should be the same cross-platform. That's the point. But it's possible that typefaces may not be compatible in Windows that are in Mac, and vice versa. Her printer setup may also throw off the formatting. Office formats the document to look as it does on the printed page, and if she got a new printer, that could alter the format. So she should change it to a generic printer format.
Scott is having trouble reading old word files in Microsoft Word. What happened? Leo says that there's a "Trust" option that he can turn off in the file menu under Options > Trust Center.
Mike is wondering how good the encryption is in Microsoft Word and Excel documents. Leo says it's actually pretty good and that it's adequate, but not uncrackable. Leo says it's hard to crack stuff on the web when a service can slow the attacker down. But if someone can get a document that's locked and own it, there's nothing to stop them from trying a million passwords a second, and brute-force that document. Having said that, Microsoft has started using strong encryption on documents. The weak link will be the password.
Carl has made backup flash drives, but he can't read the Word Office files that are on them. Leo says that the files are .DOCX files created by Word and he'll need to open them with Word. Instead, what he's seeing is "word salad" which is Word format commands that tell the software what fonts to display, indents, margins, etc. So if his other app doesn't understand the format, he should try using Word's built-in backup solution, then restore it with the other copy of his app. There could be something that gets corrupted in the transfer by just dragging and dropping.
Andy is having issues with opening Word from the desktop icon in Windows. Leo says to type Windows Key plus "WORD" and see if it launches. If it does, that means his desktop icon is corrupted. Leo advises to just delete the icon and create a new shortcut. Additionally, one can pin it to the task bar and start menu.
Mike used to use Word for DOS for writing screenplays, using stylesheets to handle formatting. Now he's trying to print his old files and he can't, even though he's loading it into Word for DOS. What can he do? Leo says that printing to DOS is fairly ancient. He can copy to LPT1 and print it, but it won't get him the results he wants. He may be able to import them into modern word. The Chatroom says he could try Microsoft Works as an intermediary, if he can find it.
Brian has opened up word documents and find them to be completely blank. Leo says that's an indication of a corrupted file and could be a sign of a failing hard drive. Leo also suggests trying to use an open source editor like Open Office, which may be more forgiving.