Windows

Can I update my Windows 10 tablet?

Linx Windows Tablet

Episode 1482

Mike from Maine

Mike just got a Linx tablet for about $100. It came with 32GB storage, a keyboard, case, and micro SD card slot. It can take 128 GB. Leo says that the problem with them is that he'll likely have trouble upgrading it. So if he can install his apps on the microSD card, that's a good way to go. What can he do to make sure he can update it? Leo says that most of the stuff that uses up space can be stored on that microSD card. That'll keep his on board storage free for updating.

Why am I running out of room on my Windows tablet?

Dell Inspiron Windows 2-in-1

Episode 1482

Jim from Bonny Lake, WA

Jim bought an Dell Inspiron Windows tablet and he's getting a message that he's running out of room. Leo says most of that space is probably being taken up by Windows. The usable storage space after installing Windows is drastically smaller. User Data can be deleted to make more room. There's also a disk cleanup utility that he can use to make more room.

Should I get an all-in-one computer with an i7?

all-in-one PC

Episode 1481

Mark from Akron, OH

Mark wants to know if all-in-one computers are a good deal. Leo says that Apple changed the game with the iMac and now other PC makers offer them to. They're elegant looking, but some are difficult to expand and upgrade. All-in-ones have thermal constraints as well, and some all-in-ones have a throttled processor because of the heat issue. But if he gets one, he should spring for the SSD and at least 8GB of RAM. It'll help his performance dramatically. That's really where performance is needed anyway. Then he should keep his data on a spinning external drive.

Why did my webcam stop working after removing malware?

HP Webcam

Episode 1478

Melanie from Irvine, CA

Melanie finally managed to get her Gmail fixed. After the computer tech removed malware from her computer, her webcam doesn't work. Leo says that there's a lot of people out there that know a lot about computers and considering how bad tech support has gotten, they can be valuable help. But sometimes they can break more than they can fix, and this is one example of that. Leo suspects that while the tech was cleaning out the malware, the malware attached itself to a file and it was then removed. Or, he wiped out Melanie's browser plugins. It's hard to tell.

How can I authenticate an old version of Windows?

Windows 7

Episode 1477

Ed from Santa Maria, CA

Ed had to reinstall an old version of Windows and when he tried to authenticate it, it won't let him verify with a serial number. Leo says that's probably because Microsoft has discontinued the authentication server and turned it off. So he can't activate it, and it will expire in 30 days. There's probably a workaround though if he does a Google search. Microsoft really should keep it running for people like Ed. He may be able to call them and get it authenticated, but it may just be time to move on.

How can I reset my Windows 10 password?

PCunlocker

Episode 1476

Steve from Radondo Beach, CA

Steve forgot the password on his all-in-one Windows 10 machine. Leo says that can be a serious problem in Windows 10. But since Steve used his Microsoft account to log in, he can change the Microsoft password and he should be able to make it work. Microsoft also has a utility called MSDaRT, which has a feature called Locksmith Wizard that will reset his Windows 10 password. Third party utilities include PC Unlocker.

Why does Windows Update cause problems on my machine?

Windows 10 Start Menu

Episode 1472

Jim from Simi Valley, CA

Jim says that every time he does a Windows update, something goes wrong. It always deletes the restore point after updating, too. Leo says that Windows is deleting the restore point because he doesn't have room for a second one. Freeing up space on the drive could help. Leo doesn't trust restore points though, anyway. They don't work very well.

Do I have malware?

Malware Bytes

Episode 1471

Sarah from Prescott, AZ

Sarah is worried she may have malware on her system. She ran malware bytes and it says she has 170 possible malware issues. Leo says that probably isn't the case. Malware Bytes will give false positives, or overreact to things in the browser it doesn't like. Malware Bytes can also slow the computer down. What really probably happened is that her browser simply crashed. Leo suspects that Sarah's hard drive is getting flaky, and is starting to fail. The good news is her computer is only a few months old and she can have it repaired under warranty.

Why can't I sync my iPad to my computer?

Apple iPad

Episode 1468

Dave from Lake Tahoe, CA

Dave's Windows 10 upgrade failed and he had to revert back to Windows 7. It's ten years old and he can't sync his data from his tablet. Leo says it may not be modern enough to recognize the iPad. He'll need iTunes and it probably wants a more recent OS to run that. Windows 7 should be modern enough, though. Dave should back up his data, wipe the drive and reinstall Windows. Then update it, and try again. When he gets iTunes installed again, it should be able to sync. The benefit of reinstalling Windows is that it'll run faster.