Bob upgraded most of his laptops to Windows 10. But he has one laptop that is running into trouble upgrading. He discovered that being an old HP 32 bit laptop, its ATI Video card isn't supported to make the switch. Leo says that there may be a separate motherboard graphics card built-in. You can try disabling the card in the BIOS and see if the motherboard card will work. But that may not work. Without drivers, you're kind of stuck.
Rudy has an old computer and he needs to crack the password. Can he do that? Leo says in Windows 7, there is a hidden administrator account that, if enabled, will allow you to get in. Follow the steps outlined here - https://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/ or Google "hidden windows account windows 7." Once in, you can change your account password and then log in to it.
Brett's friend has a laptop running Windows 7 that he upgraded to Windows 10. But it keeps crashing. If she resets it, would it lose the Windows 7 installation key? What she can do is authorize it for that computer. Then reinstall. It'll fix the problem. Hit the Windows key and type system. If it says Windows is activated, then she can wipe the drive and start over with no worries about losing that activation. Also, make sure she gets all the drivers for that model (Dell).
Doug has three different Windows 10 computers, but programs operating differently on all three. Incredimail has gone away, and so he tried Mozilla Thunderbird. Leo says that it probably has to do with how each computer was set up, which prompted POP3 instead of IMAP. You'll need to uninstall Thunderbird and reinstall. You have to use an IMAP server and port. What Leo suggests exporting the profile on the right Thunderbird computer, and import it into the other two.
James has an issue where Windows will boot up with the wrong drivers after a feature update. Leo says that during an update, Windows will select what it thinks is the best driver for your hardware. Even if you prefer to use the manufacturer drivers if you built the computer yourself, you're going to need to update your drivers from the manufacturer, and they may not have updated it yet for the latest feature update. So check every once in a while for all the latest drivers.
David turns his computer on, and occasionally, it takes its time booting up. After a few times booting up longer, it will boot up quicker. Leo says the number one culprit is a failing hard drive. The drive may have bad sectors that Windows is having issues reading. Once in awhile could also indicate an update of some sort. Leo says that David should keep an eye on it and if it gets worse, consider backing up your data and getting a new hard drive. Or you could also reinstall Windows first, and see if that repairs the OS. Another thing to do is turn off Windows Fast Start.
Roger really doesn't want to move to Windows 10. He likes Windows 7. Leo says he has to bite the bullet and upgrade. Security alone makes it vital and since Microsoft isn't supporting Windows 7 anymore, he runs the risk of getting infected every day and infecting others. Windows 10 gets updated with security patches every Tuesday. So it's just important. The good news is, if he already has Windows 7, he can download the Windows 10 Media Installer and upgrade for free. He will then have a legitimate copy of Windows 10.
Tom grows saltwater coral, and you use an LED light to simulate reef light from morning to evening. But it's very smart and he needs to connect it to an app. It requires Windows, but he's a Chromebook guy. Is there an emulator that can work with Chromebook? Leo says that he thinks the hardware has a generic interface and a BIN file. There are Linux apps that can do that. Google is starting to support using Linux on a Chromebook, so that's one way to go.
Steve is concerned that replacing iTunes with a series of apps in macOS Catalina will cause Windows Users to not be able to sync. Leo says that while Apple will be shutting down iTunes downloads, he doesn't really see them coming out and stopping sync within iTunes for Windows users. In the mac, Sync is now done with macOS through the Finder. So there will likely be a similar solution for Windows users. But the trend now is that people are streaming now. Download & sync is being used less and less. But if it does, Leo recommends DoubleTwist.
Sometimes you may notice your Windows personal computer freezing or in stubborn hibernation. Windows has a hidden keyboard shortcut that can help restart video drivers in case of such an occurrence. You might need four fingers though!