Gary says that the Federal government won't allow the global entry into New York because the state doesn't allow access to DMV records since New York issues licenses to illegals. California, by contrast, sells DMV information to anyone. Leo says that privacy is an issue with DMV records when they sell the data to just about anyone who has money. It's ridiculous.
Gary has a vintage W530 Thinkpad, and he needs to repair it. Leo says that there's an entire SubReddit on repairing old Thinkpads. Gary also needs to bypass the Windows 7 password. Leo says that in Windows 7, there is a hidden Administrator account. If you can enable that, you can get in and change your password.
Gary wants to know if he upgrades to Windows 10, will Microsoft Office still be on his computer? Leo says yes, it will, and you can upgrade Windows 10 for free. Google the Windows Media Creation Tool. You can then install on top of Windows 7, and nothing will change except the OS.
Gloria wants to know if buying a computer on the home shopping channel is a good buy. Leo says that it's usually an older model that is underpowered and even may be discontinued. It's usually the same models seen at big box stores like Costco. If she can send it back, go to Costco instead. Gloria can save more for the same model. But Gloria got a good price that's within the price range for that model. She could even go to Dell.com and find out if she got a good deal, and maybe get a better price for a refurbished model. Is it secure? Leo says yes.
Dan is concerned about the end of life for Windows 7. How will that affect him? Leo says that January 14th is the drop-dead date for updating Windows 7. After that final Patch Tuesday update, Microsoft will no longer support or update Windows 7. Leo says it does not cause for worry, but it makes it worth considering updating to Windows 10. What Microsoft wants, ideally, is for everyone to buy a new computer. But people can buy Windows 10 for $139. But here's something nobody at Microsoft will tell... users can still get it for free.
P.J. is having an issue with his photos folder, where the cursor is jumping to the top constantly in Windows 10 file explorer. Leo says that is a feature in Windows 10 where it caches thumbnails after you open a photo folder. Youll notice a green line at the top growing from right to left. Once done, it jumps back up to the top. So you can either turn off that feature in the settings, or you can just wait until it does the caching. Also, check your sorting option is by capture date. You can also change the size of the thumbnail to make the caching faster.
Brett is having an issue where icons are horizontal, rather than vertical. Leo says that can happen if users accidentally went into tablet mode in Windows 10. It may have also done it in remote desktop. Go into display settings and change settings from landscape to portrait, and then back to landscape. It should revert.
Richard is trying to use PLEX and he can't understand how to make it work. Leo says he can watch his own movies using a PLEX Server. That will serve up any media he has on the network.
Jim updated to Windows 10 vs. 1903 and now he's lost sound support and can't record. Can he downgrade? Leo says he could, but not for long. Microsoft is going to force it on him sooner or later. There is a known issue with sound in gaming. Leo recommends updating to the subsequent updates after 1903. KB4515384 is a technote that talks about fixing sound issues in games, and Leo suspects it should solve Jim's problem.
Joey wants to know if he still needs to run Windows as a standard user, rather than an Administrator. Leo says he used to recommend that tactic, and he can still do that. It won't hurt anything. However, Windows and Mac have fixed this with UAC (user access configuration) features. This way, users have to type in the Admin password to do anything that could get into trouble.