Doug has three different Windows 10 computers, but programs operating differently on all three. Incredimail has gone away, and so he tried Mozilla Thunderbird. Leo says that it probably has to do with how each computer was set up, which prompted POP3 instead of IMAP. You'll need to uninstall Thunderbird and reinstall. You have to use an IMAP server and port. What Leo suggests exporting the profile on the right Thunderbird computer, and import it into the other two.
James has an issue where Windows will boot up with the wrong drivers after a feature update. Leo says that during an update, Windows will select what it thinks is the best driver for your hardware. Even if you prefer to use the manufacturer drivers if you built the computer yourself, you're going to need to update your drivers from the manufacturer, and they may not have updated it yet for the latest feature update. So check every once in a while for all the latest drivers.
David turns his computer on, and occasionally, it takes its time booting up. After a few times booting up longer, it will boot up quicker. Leo says the number one culprit is a failing hard drive. The drive may have bad sectors that Windows is having issues reading. Once in awhile could also indicate an update of some sort. Leo says that David should keep an eye on it and if it gets worse, consider backing up your data and getting a new hard drive. Or you could also reinstall Windows first, and see if that repairs the OS. Another thing to do is turn off Windows Fast Start.
Roger really doesn't want to move to Windows 10. He likes Windows 7. Leo says he has to bite the bullet and upgrade. Security alone makes it vital and since Microsoft isn't supporting Windows 7 anymore, he runs the risk of getting infected every day and infecting others. Windows 10 gets updated with security patches every Tuesday. So it's just important. The good news is, if he already has Windows 7, he can download the Windows 10 Media Installer and upgrade for free. He will then have a legitimate copy of Windows 10.
Tom grows saltwater coral, and you use an LED light to simulate reef light from morning to evening. But it's very smart and he needs to connect it to an app. It requires Windows, but he's a Chromebook guy. Is there an emulator that can work with Chromebook? Leo says that he thinks the hardware has a generic interface and a BIN file. There are Linux apps that can do that. Google is starting to support using Linux on a Chromebook, so that's one way to go.
Steve is concerned that replacing iTunes with a series of apps in macOS Catalina will cause Windows Users to not be able to sync. Leo says that while Apple will be shutting down iTunes downloads, he doesn't really see them coming out and stopping sync within iTunes for Windows users. In the mac, Sync is now done with macOS through the Finder. So there will likely be a similar solution for Windows users. But the trend now is that people are streaming now. Download & sync is being used less and less. But if it does, Leo recommends DoubleTwist.
Sometimes you may notice your Windows personal computer freezing or in stubborn hibernation. Windows has a hidden keyboard shortcut that can help restart video drivers in case of such an occurrence. You might need four fingers though!
Michael wants to install Linux on a bootable USB key, but it doesn't work. It goes straight to Windows. Leo recommends Rufus for creating a bootable key for Linux. But the first thing you want to do is change the boot order in your BIOS to check the USB port first. Then, turn off secure boot. Modern PCs have this setting to protect your computer against a rogue operating system. Third, modern OS uses UEFI, not BIOS. So your computer likely needs to reflect that in your USB key. So you want to be sure your Linux Distro is UEFI compatible.
Lanny says that Windows 10 is not updating properly, and he can't update Adobe Creative Cloud until it works. Leo says to run the Windows installer and select REPAIR. There's a good chance that the caller is dealing with a corrupted update file. The System File Checker should solve that problem. There is also a reset routine within Windows (Windows Key + Recover) that can also address the issue. Worst case, backup your data and reinstall Windows. But that's a last resort.
Microsoft has discovered a second bug to Windows 7, just a few weeks after Microsoft proclaimed the end of life to the operating system. The first was a wallpaper bug which Microsoft fixed, but wasn't the end of the world. This new bug may pop up when users try to shut down their computers, telling them they don't have the permission to shut down the machine. Microsoft has said that after the Windows 7 end of life, they won't be patching the OS anymore, but Leo suspects they'll fix this one.