Windows

What happened to my Windows profile?

Windows 10

Episode 1740

Benny from Pasadena, CA

Walter recently logged into Windows 10 and his profile has gone blank. What happened? Leo says that a recent Windows 2004 update has a bug that caused the profile to disappear. The good news is, that your data is still there on the hard drive, the so-called "new profile" just can't see it. KB4549951 is the update. One solution people have reported is to reboot your machine six-eight times. That brings back your data. The profile may also be there in settings but renamed with .000 or .bak.

How can I "unfreeze" my Windows 10 icons?

Windows 10

Episode 1736

Eric from Los Angeles, CA

Eric upgraded to Windows 10 and he hates it. One problem is that his icons are frozen now. He can't do anything. This happened after cleaning up the desktop and trying to organize it the way he likes it. Does he need to bring it in for repair? Leo doesn't think so. It sounds like the cache where the icons are located is corrupted. So try deleting the icon cache and rebooting so it can be rebuilt. It'll be in your user folder under app data. type cd space %appdata%. Or search for IconCache_. Delete them all. Then Explorer will rebuild the cache.

Wipe Your Drive and Reinstall if Your Windows PC has Been Infected With Malware

If you've been infected with malware, wipe your drive and start over. Reinstall Windows. If it's a rogue employee of a company you were calling, contact the company and let them know. Any general-purpose operating system is vulnerable to these kinds of malware attacks. If you positively need to use Windows at home, you sort of should become a guru of PC security to protect yourself. Windows shouldn't be your default OS pick anymore.

Digitize Music CDs in a Lossless Format

If you have a ton of music CDs to digitize for backup, storage, and convenience, Mac users can use iTunes to convert the music tracks to the proprietary format Apple Lossless (ALAC) via the import settings. Modern Macs are strong enough to rip a full CD in just a few minutes! If you have a Windows PC, use a FLAC (Free Lossless Audio Codec) ripper like Exact Audio Copy. Don't skimp on audio quality just to save space, disk storage is cheap and getting cheaper! So no need to convert to MP3 as the music won't sound as great and it'll lose bits.

How can I run old Windows programs on my Mac?

VMWare Software

Episode 1732

Sarafine from Studio City, CA

Sarafine has a MacBook Air and two old PCs with unique programs on them that she uses. How can she consolidate them? She doesn't have installation discs. Leo says that Virtualization could work and have Sarafine can then eliminate both those old PCs. VMWare or Parallels is what Leo recommends. It will then enable Sarafine to run Windows virtually and access the data from the Cloud or an external hard drive. That way she won't have to worry about those old PCs dying on her. She can create a drive image of the hard drives and then open that image within Virtual Machine. 

Why do I have to always input my passwords in Windows 10?

Windows 10

Episode 1732

Larry from Fredericksburg, Virginia

Larry was recently forced to update to Windows 10 vs. 2004, and now it won't remember passwords. He has to manually input them constantly. Leo says that there's a permission issue in Windows that's preventing Microsoft EDGE from saving the password "cookie" in the directory, and as such, the browser can't write to it without permission. Run the Microsoft System File Checker and see if it repairs it. If you know what folder it's saved as, you can r/c on it and take ownership of it. Try that with your home folder. It will take ownership of everything within your home folder.

Why Is My Computer Using 100% of Resources?

HP

Episode 1731

Frank from Camarillo, CA

Frank has a one-year-old HP computer, and he noticed that his computer has gone up to 100% use. He doesn't really have anything on it. Leo says that the computer is probably doing some indexing and it's using the extra space temporarily to do it. Leo says to use SysInternals in Windows. There are some great tools, including Process Monitor, which can show exactly what a computer is doing and how much resources are being devoted to it.

Why's My PC Crashing When Loading Windows 7?

Windows 7

Episode 1727

Eric from Hollywood, CA

Eric's HP laptop is now suddenly freezing up after booting up. Leo suspects it isn't a hardware issue, but something is choking the boot up after the BIOS gets loaded. It's choking late in the process of loading Windows 7. Try rebooting into Safe Mode. Tap the f8 key repeatedly until safe mode loads up. This will load up the minimum configuration. Try Safe Mode with Networking and see if it works. If it does, that could point to a bad driver that's causing the issue. And that's an easy thing to fix.

Get a Chromebook/iPad Over Windows for Browser Usage

If you do most computer work in the browser, get a Chromebook or iPad instead of a new Windows PC. It's not worth plunging into the complicated and frequently clumsy predicaments (such as being unable to update or upgrade) Microsoft creates if you rarely need the desktop features of Windows 10. On iPad or Chromebook, you'll likely save money and probably be more secure in many respects. There's a chance that Microsoft will be moving everything to the Azure cloud in the future anyway.

How Can I Update My Windows When It Says My PC Doesn't Support It?

Windows

Episode 1725

John from Springfield, IL

John is getting a warning that his version of Windows 10 is nearing its end of service and he needs to update to the latest version. But when he tries that, it then says his PC isn't supported for the latest version. So now what does he do? Leo says that is the most annoying issue, where Microsoft infers that users have to buy a new computer because Windows 10 will stop be supported for the hardware. It's a very hostile way to act towards users.