David (the Laptop Elf) is trying to get some data off a 2011 Macbook, which has a dying hard drive. He pulled the hard drive and now has to connect it to her new Windows computer and transfer the data. But the MacBook uses iPhoto, and it has a single file with all the images balled up together. Sort of. R/C the iPhoto data file, and you'll be able to open it as a folder. You'll then see all the original images and transfer them over with a simple drag and drop.
Marie got a new computer and gifted her old PC to her sister. She formatted the hard drive, reinstalled windows, and a few extra programs. Now she's getting an "unusual login activity" warning. Leo says that Marie needs to create a separate account for her sister. That will avoid the warning. But those other programs may have limitations on the number of users as well. Microsoft 365, for instance, can only be used for 1,2 or 5 users, depending on your level. In the Windows control panel, under accounts, family, and other users, and add an account there.
Don wants to know if it's too late to upgrade from Windows 7 to Windows 10 for free. Leo says that technically it is, but they never turned off the free servers, so you can still upgrade for free. They just don't talk about it.
Susan's windows screen also goes jumping around. Leo says that it could be several things. The first thing to fail in a laptop is the thin ribbon cable that runs from the computer section to the folding screen. It's a common problem. It could also be the video drivers or some other software issue. Try booting into Safe Mode and see if you can replicate the issue. If there's no problem, it's a driver issue. Remove the driver and reboot. Windows will reinstall the driver, and it should fix the problem. If it doesn't, you can get a USB with Linux (Ubuntu.org) and then reboot it.
Dylan likes to play video games, and his new laptop has a broken keyboard. Leo says that sounds like a factory defect that needs to be addressed by the manufacturer. Dylan can plug a USB keyboard into it in the short term, and it will replace the keyboard on the laptop. Dylan tried that, and that's when the keyboard stopped working. Leo says that it sounds like the laptop keyboard got disabled in Windows. He recommends going into device manager (Windows Key + X, device manager). Look for the keyboards section and make sure your standard keyboard hasn't been disabled.
Heather calls in to talk about a client who got bit by a browser hijack. Leo says the first thing to do is get him off Windows, where he's most vulnerable. If that's not an option, get him to run as a standard or limited user and not an administrator. The browser hijack and malware can't install themselves as a standard user.
Why does her client keep getting hit over and over? Leo says it's because of his behavior. They keep repeating the same behavior that causes them to get hit. The key is to change the user behavior. That's the only way it will stop.
Larry is having an issue where the computer he built is suddenly freezing up and not letting it reboot. So he's gotten into the habit of using a bootable backup. But now he can't get the computer to boot back up. Leo says that most problems like this can be solved by just reinstalling Windows from scratch and starting over. But if it's freezing during the boot, then it could be a host of things, including cabling. One key is to wait for the "beeps," or Power On Self Test (POST). If it beeps, that indicates an issue. Also, pull out your dedicated video card and try rebooting.
Don still uses a laptop he bought in 2009. But he recently bought a new HP All in One desktop computer. Now he has to transfer everything from his old Vista machine to his new Windows 10 machine. How can he do that? Leo says you won't' be able to copy over everything exactly. It'll still look different because it's Windows 10. But there is a utility that can do it.
Jose has been kicked off of Google and can't access anything on the internet. Leo says to make sure your computer's time and data is correct to start. If your motherboard battery has died, it can't backup any time data, and as such, the clock fails and you can't sync up with Google. That's the first thing to check. Leo says that security software may also be a culprit. He recommends sticking with Windows Defender and not a third party AVS app. He's also using Windows 8. Leo says that could be part of the problem.
John's dad has a new computer, but he keeps messing things up, causing John to do a factory reset on more than one occasion. Leo says that Microsoft used to have a powerwash feature called Steady State that would do that, but they discontinued it. He recommends installing the Faronics Deep Freeze program. Another option is CleanSlate by FortresGrand.