Windows

How can prevent Windows 7 from updating to Windows 10?

Windows 10 Upgrade Notification

Episode 1381

Mark from Arcadia, CA

Mark wants to keep Windows 7 on his computer. How can he stop the update? Leo says that Microsoft won't push him to update anymore. That was when he had the free update option. Now they're charging for it, so they won't push him to update unless he wants to buy it. He'll want to be sure he keeps updating Windows 7 to keep it secure, though.

What happened to my sound in Windows 10?

Windows 10 Start Menu

Episode 1381

Marcello from California

Marcello got the Windows 10 Creators Update and now his sound won't work. Leo says there's a bug in the update related to the Sound Blaster sound card which changes the bit depth of the audio. Leo recommends going into the settings and changing it back to 16-bit. It may also be that X-Fi isn't supported, so he'll need to disable that feature. It's a known bug that Leo thought was fixed, but apparently it wasn't.

Is my keyboard broken?

Episode 1380

Sally from Grand Terrace, CA

Sally has a Dell Inspiron using Word Perfect, but her keyboard is acting up. She's having issues connecting. Leo says that the keyboard is clearly broken. It can happen. She should try plugging in another keyboard and see if she has the same problem. If she doesn't, then she'll know it's the keyboard. If it does, then it's a driver issue. Being an older laptop, that laptop may not be compatible with Windows 10. But if Microsoft offered Windows to her, then the laptop is fine. It's likely a keyboard driver that's gotten corrupted.

Windows 10 Creators Update Rolls Out to Users

Episode 1379

Microsoft is going to start rolling out the Creators Update to Windows 10 starting April 11. This won't be a massive change in terms of how it looks, but there will be a considerable amount of new features. While last year's Anniversary Update was a problem for some people, Microsoft has fixed those bugs over time. Leo's not counting on it being quite reliable, but it is still good advice that if you get offered the Creator's Update on April 11, you may want to wait. You should be able to defer the update for as long as you can.

How can I get my printer to work with my computer?

Printer

Episode 1379

Michele from Ohio

Michele has an old OkiData laser printer. After updating to Windows 10, she's having trouble using it. She has to constantly reinstall the drivers for it to work. It's as if the computer forgets the drivers. Now, all she can print is a test page. Leo says that the test page is generated by the printer, not the computer, which is why she can print it. So there's clearly a communications issue. It may be a problem with how she's installing it. She shouldn't plug in the printer first. Instead, she should install the drivers first.

Should I call the 800 number on a popup?

Hacker

Episode 1379

Lisa from Palo Alto, CA

Lisa went to a website and she got a pop up notification that her computer was infected and to call an 800 number to Microsoft. Leo says not to ever call them -- just exit the popup and move on. It's not infected and those popups are designed to insnare users. It's called a phishing scam. Lisa did it anyway, though, and gave them control of a computer. Leo says that's bad news because she doesn't really know what the hacker's done. He can install viruses on her or turn it into a bot, a keystroke logger, and use remote access to turn on her camera.

Can I still buy a copy of Windows XP?

Lubuntu

Episode 1378

David from Chatsworth, CA

David has an old PC and he needs to get Windows XP for it. Can he still buy it? Leo says not in regular stores. He could find it on eBay, but he would need to make sure it's an official copy of XP. He'll have to be sure it has a hologram on it, serial number, etc.

Leo recommends getting a copy of Linux instead. Lubuntu or Xubuntu would be better, free, and more secure.