Carrie turned on her laptop and a few of her keys don't work anymore, so she can't log in. Leo says that may indicate that her keyboard is dead or that those keys have broken. The good news is that she can plug in a USB keyboard and use it that way. She could also pry up the key caps on her laptop keyboard and see if there's some dirt or lint in them. That can easily cause a lack of connection between the keys above and below. Canned air will get rid of all that.
Taking screenshots used to be something that would require a third party program. This was especially true if you wanted more sophisticated capabilities, like the ability to annotate screenshots. While there are still third party programs for doing this, many of these features have been integrated right into the Windows and Mac operating system. Here's how to make use of the screenshot features in Windows and Mac.
Jim's computer slow down to a crawl at the top of the hour. Leo says it could be a time based issue in Windows. Leo recommends rebooting it in Safe Mode and see if it still happens. If it doesn't, then something is running in the background that's causing it. He could also try another browser and see if that fixes it.
Carol's computer monitor died, and she bought a new one. Now she has a screen that says "Welcome to your new computer" and her settings have vanished. After running a restore point, she got it back to normal, and the same thing happened the next day. Leo says that the her Windows profile may have gotten corrupted, which can happen. Carol can find instructions on how to fix a corrupted profile at support.microsoft.com. The best way to fix it is to reinstall Windows, though.
David's hard drive is filled and he used WinDirStat to see what's filling it up. He sees that there's 25GB of "installer" files. Can he get rid of those? Leo says he suspects that those files are hot fixes for Windows and he can't really delete them because it could make his system vulnerable. Leo suggests running Windows' Disk Cleanup Utility. It's not too aggressive and will clean out temp files, download files, etc. Just press the Windows key and type "Disk." Another thing to look for is previous Windows installations.
Art can't get his calendar and contacts to sync from his Windows 7 machine to his iPad. Leo says that Microsoft wants him to use his Microsoft account and link it to all of his other accounts. It's not automatic, so he'll have to manually do it.
Leo says that the easiest way is to sync his address and calendar with Google, and then add the account into his iPad afterwards. That way it's all synced in the cloud and he can access it anywhere.
Victor would like to update Windows XP. Jason says that XP updates are still available but are usually just on an exploit by exploit basis. He recommends getting all the updates he can and install them. But after that, he should seriously consider not using that XP machine online because it won't be regularly updated.
Steven has an old MacBook Pro that has Windows 8.1 installed with Boot Camp. He'd like to dump Windows now and get that space back. Jason says he can open Boot Camp Assistant and click through to the partition utility and use it to remove the partition. He'll just need to click "restore." That will allow him to restore his Mac to its original configuration. Sometimes that doesn't work, though, so he can delete the Windows partition in Disk Utility as well.
Modern website design may look pretty, but it often comes at the cost of readability. Many websites have light colored text on a light background, such as light grey text on white. If you're frustrated by this new trend, there is something you can do about it on your end to make things easier. Microsoft Windows has a "high contrast" mode, and you can either turn it on permanently in the settings, or you can just toggle it on and off as needed.
Frank is frustrated because his Windows 10 screen is unreadable. It's frustrating because the white background and the blue letters make it difficult to read. Leo says that in the Accessibility settings of Windows 10 there is a high contrast mode which he can turn on and off by holding down the left "Shift," "Alt," and "Print Screen" keys. He can also choose to turn it on permanently in the settings.