Windows

Why can't I update Windows 10?

Windows 10 Creator's Update

Episode 1427

Kyle from San Pedro, CA

Kyle is having trouble updating Windows 10 to the Spring Creator's Edition on his HP PC. HP has had problems with the Spring Creator's Update and Leo has a hunch the fall update will have similar issues. Leo says not to force the update. Microsoft will only offer the update when the machine is ready to receive it. It locks up after about 35%. Leo says to get it as a stand alone update and update it that way. He should download it directly as a file and install from a thumb drive. If that doesn't work, he can try the latest update from Microsoft with the media creation tool.

Why don't my computer speakers work?

Logitech USB Speakers

Episode 1424

Steve from New Jersey

The left speaker on Steve's computer stopped working. He replaced the speaker, replaced the cables, updated the drivers, and even used Linux on a USB stick. None of that worked. What's left? Rich says to try plugging a headphone into the jack to see if that works. Steve thinks that besides the drivers, he thinks that it's still a software issue. He should look at the speaker settings, and should try a different USB plug.

How can I restore Windows on my computer?

Microsoft Windows 10

Episode 1424

Todd from San Diego, CA

Todd has a Dell laptop running Windows 8. He recently upgraded to Windows 10 and now he's having issues with the laptop crashing and he can't restore it. It won't even do a factory reset. Dell also no longer has Windows 8 discs that he can restore the OS from. Rich says that getting a clean install of Windows is the most important thing. He recommends getting a Windows 10 disc, like downloading the media creation tool and using that from a friend's computer. Then install that. He could also buy Windows 8 on eBay. It's also best to format his hard drive first.

How can I transfer everything from Windows 8 to Windows 10?

Windows 10 Start Menu

Episode 1423

Gary from Florida

Gary got Windows 10 and didn't like it, so he downgraded to Windows 8.1. If he buys another computer, can he use the image ID of Windows 8 on it? Leo says he really won't want to do that. Ultimately, he'll have to go to Windows 10 and it's pretty much the same, anyway. It sounds to Leo like Gary didn't have his Windows 10 machine properly set up and he couldn't find anything he needed. Microsoft used to have a free utility called Easy Transfer Wizard, but they've killed it and now he would have to buy one from Laplink.

Why does my PC reboot sometimes?

Episode 1422

Joseph from Riverside, CA

Joseph built his own gaming PC but every once in awhile it reboots itself. Leo says it could be updating itself. But it also may be that a component isn't working well when it's cold, but when it heats up, it will work just fine. So an errant solder could be the culprit. It sounds like a hardware issue. Joseph should keep in mind that when he builds his own PC, he is his own tech support. He should check out the motherboard manufacturer and see if there's a recall.

Why doesn't text in Word work properly via remote desktop?

https://www.microsoft.com/en-us/store/d/word-2016/cfq7ttc0k5d7

Episode 1421

David from Pleasanton, CA

David can't highlight text in Excel or Word when he's in remote desktop with his Mac to his 64-bit Windows PC. Leo says that there may be an issue with the functions in remote desktop and he can verify that by trying with another PC. The Mac isn't using any resources, it's just a window. So there's something wrong with the 64-bit Windows PC that David's trying to access. Leo says that there's possibly bad rendering going on with Windows Remote Desktop. Alternatively, install Office for the Mac.