Doug has a Toshiba Laptop running Windows 8. After a recent update, it broke connectivity to his HP printer. Leo says Doug should go to HP's driver site to get the latest drivers for his printer. It may be that HP doesn't have a recent driver anymore for Doug's old printer. But that's the first place to start.
David wants to know if he has the latest Windows update. Leo says that the Windows 10 Fall Creators update is the latest — vs. 1709. David also says that while updating, he runs into a problem and has to manually remove the update, downgrade, and backup his PC. He can't delete the Fall Creators update. Leo says that the problem is that there's 32 bit software that is blocking the update. The Fall Creator's update won't work with anything 32 bit. It's odd that Microsoft enabled it.
Qingnan is looking to get a Windows Surface Book. Leo had one and he thought it was an interesting design, but it fell short on performance. The second version is about to drop and it's supposed to be better, though. Qingnan is confused though with the processor designation — it has two different processors claiming it's the 8th generation. Leo says that's marketing and often times that can be confusing.
Zachary wants to play games and he's connected his desktop to his TV. When he tries to adjust the screen settings, however, none of the settings work. Leo says to try and change the settings before he connects the TV. The TV has a native resolution that is actually lower than the resolution on his desktop. He should check what his TV's native resolution is and then choose that setting that is as close as possible to it. He may also be in mirror mode instead of extended mode. So he should try and change that if he can.
Jay's HP is having issues and the recovery drive doesn't seem to fix it. Leo says that he should get his own 16GB USB key and create a recovery drive of his own using Windows Media Creation Tool. He'll also have the benefit of creating a clean install with no trial ware. He may have to also download specific drivers for his device, and HP may have a create media tool of their own.
Aaron wants to know about Windows' Advanced Settings that he can access via Windows Key + X. He's noticed it gives access to Control Panel and Leo says it has several settings to add and take away different features. But Aaron says the recent Windows 10 Creator's Update now puts his PC to sleep after a minute or two. How can find it in the new Control Panel? Leo says to look under the Power and Sleep settings. He went there and set it to 2 hours, but it still goes to sleep after a minute.
Victor's HP All-in-One speakers quit working after he upgraded to Windows 10. Leo says that it could be a software issue, but it could also be that the cable that comes from the speaker itself may have become unseated. Leo says it's more likely that it's a driver issue, though. Victor should try Windows Key + X for the Device Manager and look into the settings for his audio driver and see if there's an X or a triangle with an exclamation mark to indicate a driver failure. Victor says it doesn't show his speakers at all and he can't install the drivers to get it going.
Rick has a 15 year old computer that still works. Leo says that's 210 in computer years! It's still working, but the question is, what can he really do with it?
Rick wants to know what a factory image is. Leo says that it's the official version of Windows that's a pure Windows 10 install without any of the features that his computer company adds (Leo calls that trialware or bloatware). Rick can download the Windows 10 Media Creation Tool and make a copy of it to install on his computer.
Diane's laptop did an automatic update of Windows 10 and she got a Blue Screen of Death. Leo suggests that with her laptop being about five years old, there's a good chance that her hard drive has died. It could also be a motherboard failure or memory failure. But it's definitely a hardware issue. Leo suggests taking it in to IBM as a laptop that old could be at the end of the line. She should find out how much it costs to fix it, and if it's more than a few hundred, it's time to buy a new one.
Sarah accidentally spilled wine in her computer, so she's ordered a new one. She's borrowing a computer from a friend in the interim. She has a variety of email accounts though, and she wants to access those, but she doesn't want to leave her account information saved on that computer. Sarah should create her own account on that PC. Then, before she gives back the computer, she can just delete that account. Sarah can just go into Users section of Control Panel and make a new account with administrative privileges. Then log out of her friend's account, and log into that account.